Alexandra Langlois
Summary
Bartender and former Manager experienced in team leadership and effective communication. Enhanced customer satisfaction and operational efficiency through inventory management and staff training. Delivered exceptional service and maximized business revenues while collaborating with team members in fast-paced environments.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Bartender
Wild Wings Cafe
Warner Robins, Georgia
01.2019 - Current
- Crafted custom cocktails and beverages for diverse customer preferences.
- Provided exceptional customer service in a fast-paced environment.
- Engaged with patrons to create a welcoming atmosphere and encourage repeat visits.
- Maintained cleanliness and organization of bar area and equipment.
- Trained new bartenders on drink recipes and service standards.
- Managed inventory, restocked supplies, and ordered necessary items.
- Handled cash transactions and processed payments accurately at the register.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Manager
Steak N Shake
Warner Robins, Georgia
03.2017 - 01.2019
- Oversaw daily restaurant operations and ensured compliance with health standards.
- Managed staff schedules and coordinated training for new team members.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented inventory controls to maintain stock levels and reduce waste.
- Provided leadership during times of organizational change or crisis situations.
Education
Bachelor of Science - Criminal Justice
Middle Georgia State University
Macon, GA 08.2018 - 12.2022
Skills
- Cocktail preparation
- Customer service
- Cash handling
- Inventory management
- Team leadership
- Fast-paced environment adaptation
- Effective communication
- Relationship building
References
References available upon request.
Timeline
Bartender
Wild Wings Cafe
01.2019 - Current
Bachelor of Science - Criminal Justice
Middle Georgia State University
08.2018 - 12.2022
Manager
Steak N Shake
03.2017 - 01.2019