ALEXANDRA LIANZO
Los Angeles,CA
Summary
Forward thinking candidate and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Pride myself on expanding my knowledge and reaching out to infinite possibilities while possessing an ambitious work ethic and a desire for generating new expectations. Passionate about developing creativity not only for my own brand but also brands I work with.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
West Coast Electric
09.2020 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Facilitated promotions and marketing, along with social media
Operations Associate
InterCon Security Systems
11.2021 - 07.2022
- Managed daily scheduling operations, administrative functions and leverage available systems to optimize scheduling and reduce operational costs
- Maintained and prioritized to-do-list and followed up to complete tasks on-time
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction
- Collaborated with other departments to establish smooth implementation of operational processes and procedures
- Followed shipping and receiving procedures for goods and materials
- Provide frequent updates of potential issues regarding scheduled hours, staff deficiencies, and client requests
Director of Public Outreach, PR & Success
Southwest Industrial Electric
10.2020 - 09.2021
- Collaborated with program teams, community organizations, peers and volunteers in execution of events, activities, podcasts, awards, expos, etc
- Raised brand awareness through consistent marketing efforts and product campaign launches
- Developed innovative marketing and PR strategies.
- Produced and distributed internal and external communications
- Coordinated and developed project management, positive employee relations, incentives and recognition programs to promote teamwork
Office Representative/PBX Operator
Hilton Beachfront Resort
02.2018 - 11.2019
- Greeted guests upon arrival, process reservations for arrivals/departures. Processed payments for timely, accurate fulfillment
- Maximise sales opportunities by cross-selling profitable items that generate over $10,000 in revenue/incentives
- Operated switchboard and routed incoming calls to internal personnel and best-qualified department.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction
- Maintained and overview hotel reports for performance monitoring
- Assisted colleagues with achieving task requirements, aiding team productivity and performance
Education
High School Diploma -
Santa Barbara City College
Santa Barbara, CASkills
- Freelance personal assistant
- Training new hires
- Project, email, social media and content development management
- Handling research, scheduling and travel arrangements
- Administration and reporting
- Customer service and product knowledge
- Managing multiple priorities
- Recruiting and interviewing
- Staff Management
- Cost Management
- Sales Activities
- Strategic Partnership
- Systems Implementations
Certification
Santa Barbara, CA
Some College (No Degree): Business
Communications
Regional Occupational Program,
Certificate of Skills in Computer
Business
Timeline
Operations Associate
InterCon Security Systems
11.2021 - 07.2022
Director of Public Outreach, PR & Success
Southwest Industrial Electric
10.2020 - 09.2021
Operations Manager
West Coast Electric
09.2020 - 11.2022
Office Representative/PBX Operator
Hilton Beachfront Resort
02.2018 - 11.2019
High School Diploma -
Santa Barbara City College
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