Alexandra Lobano

• Confidentiality & Compliance: Maintained a high level of professionalism and confidentiality while handling sensitive client information and ensuring adherence to applicable regulations.
• Case Administration: Developed individualized service plans, maintained detailed case notes, and tracked progress through accurate documentation.
• Communication & Advocacy: Built strong rapport through empathetic listening and advocated for clients to overcome barriers by accessing community resources.
• Collaboration: Partnered with colleagues to develop strategies for successful outcomes in challenging cases and participated in regular supervision for professional growth.

• Data Integrity: Reviewed data entry for accuracy before issuing invoices and maintained organized records of receipts and checks.
• Customer Engagement: Registered bidders, explained terms and conditions, and resolved ticket disputes with high-level customer service.

Regulatory Support: Conducted background checks, reviewed case files, and observed court hearings to understand legal and procedural requirements.

• Personnel Supervision: Managed 3+ employees, established daily workflow processes, and created shift task lists to ensure productivity.
• Operations Management: Oversaw office inventory, managed accounts, and generated reports for the company database.
• Conflict Resolution: Resolved customer and personnel issues promptly and professionally to maintain satisfaction.
• Financial Administration: Prepared nightly deposits, accurately managed cash drawers, and used POS systems for financial transactions