Alexandra Looper
TX
Summary
Resourceful and driven professional with extensive experience in high-volume call handling, customer service, and team leadership. Proven ability to enhance client experiences through strong communication and organizational skills, developed through staff management and inventory oversight. Eager to transition into a data-driven environment that values attention to detail, efficiency, and innovative problem-solving. Committed to leveraging a diverse skill set to contribute effectively in dynamic settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
P.S. Eye Love You
Austin, TX
10.2020 - 04.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for services and retail products.
Front Desk Receptionist
Spa Sway
Austin, TX
01.2018 - 09.2018
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointments and services using scheduling software, optimizing staff workloads.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Developed and implemented efficient filing systems for client records and documentation.
- Maintained inventory of spa products, ensuring availability for retail sales and treatments.
Manager / Bartender
The Library
Austin, TX
02.2016 - 07.2017
- Managed daily bar operations including opening/closing and product inventory.
- Provided leadership, coaching, and support for staff during high-volume periods.
- Maintained customer satisfaction in a fast-paced atmosphere.
Professional Bottle Service / VIP Cocktail Server
Summit
Austin, TX
06.2014 - 02.2016
- Delivered top-tier service for technology companies, SXSW events, and high-profile clientele.
- Contributed to repeat business and venue reputation through exceptional guest engagement.
- Coordinated VIP sections and ensured efficient event flow.
Bartender / Shift Lead
Barfish Lounge
San Marcos, TX
07.2012 - 05.2014
- Balanced flexible work schedule with college commitments while thriving in high-volume bar service.
- Opened and closed bar operations, managed inventory and product orders.
- Built strong customer relationships, contributing to customer loyalty.
Manager
Houlihan's Restaurant
Live Oak, TX
02.2011 - 04.2014
- Supervised daily operations, ensuring adherence to quality standards and service excellence.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented inventory management procedures, optimizing supply levels and reducing waste.
- Developed training programs to enhance employee skills and improve customer satisfaction ratings.
Education
Bachelor of Arts - Communication Studies
Texas State University
01.2020
Skills
- Customer service excellence
- Time & project management
- Leadership & teamwork
- Problem-solving & adaptability
- High-pressure performance
- Communication & presentation
Certification
- CrossFit
- Level 1 Trainer (L1)
Timeline
Scheduling Specialist
P.S. Eye Love You
10.2020 - 04.2025
Front Desk Receptionist
Spa Sway
01.2018 - 09.2018
Manager / Bartender
The Library
02.2016 - 07.2017
Professional Bottle Service / VIP Cocktail Server
Summit
06.2014 - 02.2016
Bartender / Shift Lead
Barfish Lounge
07.2012 - 05.2014
Manager
Houlihan's Restaurant
02.2011 - 04.2014
Bachelor of Arts - Communication Studies
Texas State University