Elizabeth Napier
Georgetown,OH
Summary
Healthcare administration professional with 15+ years of experience in medical records management, scheduling, claims processing, and customer service. Skilled in EMR systems (Epic, CRM, Salesforce), HIPAA compliance, and insurance verification. Recognized for maintaining accurate records, supporting regulatory compliance, and delivering empathetic patient service in fast-paced environments. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
Ensemble Health Partners
Remote
05.2025 - 12.2025
- Schedule diagnostic services based on physician orders, ensuring accuracy and patient safety.
- Pre-register patients, validate insurance, and maintain compliance with HIPAA and organizational standards.
- Provide financial counseling and clear instructions to patients, improving satisfaction and reducing errors.
Claims Processor
Signature Performance
Remote
09.2023 - 04.2024
- Processed and adjudicated medical claims under VA contracts, ensuring payment accuracy.
- Researched and evaluated medical records for compliance with federal regulations.
- Documented claims activities and maintained knowledge of VA policies.
Appointment Scheduler
Signature Performance
Remote
02.2023 - 09.2023
- Scheduled veteran appointments, coordinated provider availability, and processed referrals.
- Delivered empathetic support to veterans, ensuring timely access to care.
Legal Case Coordinator
Litigation Management, Inc.
Remote
04.2022 - 01.2023
- Organized and maintained case files, monitored budgets and timelines, and ensured compliance with legal requirements.
- Conducted legal research and drafted case summaries, demonstrating strong documentation skills transferable to medical records.
Inbound Contact Representative
Humana Pharmacy
Remote
09.2021 - 02.2022
- Handled inbound/outbound calls, providing empathetic patient support.
- Reviewed billing and medical information, obtained authorizations, and coordinated with carriers for coverage.
- Ensured accurate data entry and multitasked across multiple systems.
Claims Representative
ROI Call Center Solutions
Remote
03.2021 - 09.2021
- Assisted claimants with account status updates and documentation.
- Delivered excellent customer service while navigating multiple systems.
EVS Technician,
Mercy Health
Batavia, Ohio
09.2019 - 03.2021
- Ensured patient room cleanliness and safety standards were consistently upheld.
- Supported maintenance staff in achieving OSHA compliance across facilities.
Administrative Assistant
Lake Waynoka Marina
08.2016 - 08.2019
- Managed scheduling, invoicing, and daily reporting.
- Handled customer inquiries, emails, and data entry.
Medical Records Retrieval Specialist
Records Express
05.2014 - 10.2016
- Retrieved, organized, and maintained medical records for legal and insurance purposes.
- Ensured HIPAA compliance and resolved documentation discrepancies.
Customer Service Representative
Kaeser & Blair Inc.
01.2006 - 07.2015
- Assisted customers with orders, pricing, and promotional product inquiries.
- Processed invoices, managed data entry, and supported supervisors with scheduling.
Receptionist
HB Home Builders
Milford, Ohio
03.2003 - 11.2005
- Handled multi-line phone system and facilitated payroll processing efficiently.
- Created spreadsheets to track project progress and manage data.
- Coordinated subcontractor schedules to ensure timely project execution.
- Filed blueprints systematically to enhance organization and accessibility.
Education
High School Diploma -
Georgetown Jr./Sr. High
Georgetown01.2004
Skills
- Medical records management
- EMR systems expertise
- Epic proficiency
- HIPAA compliance
- CRCR certification
- Healthcare administration
- Appointment scheduling
- Claims processing
- Insurance verification
- Technical skills
- Microsoft Office Suite proficiency
- Salesforce CRM expertise
- Customer service excellence
- Patient support services
- Multi-line phone operation
- Negotiation skills
Certification
CRCR Certified (Certified Revenue Cycle Representative)
Timeline
Scheduling Specialist
Ensemble Health Partners
05.2025 - 12.2025
Claims Processor
Signature Performance
09.2023 - 04.2024
Appointment Scheduler
Signature Performance
02.2023 - 09.2023
Legal Case Coordinator
Litigation Management, Inc.
04.2022 - 01.2023
Inbound Contact Representative
Humana Pharmacy
09.2021 - 02.2022
Claims Representative
ROI Call Center Solutions
03.2021 - 09.2021
EVS Technician,
Mercy Health
09.2019 - 03.2021
Administrative Assistant
Lake Waynoka Marina
08.2016 - 08.2019
Medical Records Retrieval Specialist
Records Express
05.2014 - 10.2016
Customer Service Representative
Kaeser & Blair Inc.
01.2006 - 07.2015
Receptionist
HB Home Builders
03.2003 - 11.2005
High School Diploma -
Georgetown Jr./Sr. High