ALEXANDRA LOUIS
Miami
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Manager
Sunshine Health Plan
05.2021 - Current
- Conduct screening and risk assessment interventions per program guidelines.
- Assist with aspects of members care, including referrals to community resources.
- Participate in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Identify special needs members through completion of health screens and other resources.
- Educate clients and families on community resources, treatment options and health care services to better manage conditions.
- Serve as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Manage complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Conduct site visits as appropriate for programs and provide support to other special programs.
- Develop and modify care plans in conjunction with member, members family and managing physician.
Forensic Case Manager/Intake Specialist
Archways Inc.
05.2020 - 05.2021
- Carry out rehabilitation and support functions and assist in treatment; substance abuse services, education, support and consultation to families.
- Coordinate provision of mental health treatment, competency restoration training, residential care or housing with supervision, medical and auxiliary services.
- Participate in treatment team, and discharge planning meetings for forensic clients at state treatment facilities.
- Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community.
- Utilize Motivational Interviewing skills as primary collaborative conversational skill/tool to strengthen client's own motivation for and commitment to change.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Dependency Case Manager
Center For Family And Child Enrichment
05.2019 - 11.2019
- Developed individual treatment goals based on history and diagnosis.
- Collaborated with social services, referral sources, and other professionals, including foster parents and caregivers to meet child needs.
- Worked with different disciplines to provide cohesive care to patients.
- Managed case load of 5-10 children in welfare system, providing comprehensive, community-based care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Interviewed individuals and families to assess needs and provide informational resources.
- Documented data and completed accurate updates to case records.
Social Work Intern
Community Care Plan
09.2018 - 05.2019
- Coordinated support for over 15 clients and family members.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Maintained good communication between department heads, medical staff by attending board meetings.
- Completed psychosocial evaluations and needs assessments.
- Served on executive medical team and collaborated on strategic planning, decision making, goal setting, and operational changes to align two merging hospitals.
- Delivered social work services to low-income individuals in healthcare settings.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Documented case notes daily and coordinated follow-up for seamless case management.
Education
Master of Science - Social Work
Barry University
Miami Shores, FL2019
Bachelor of Science - Social Work
Florida International University
Miami, FL2018
Skills
- Social services
- Case management
- Strategic decision-making
- Care Planning
- Verbal communication
- Relationship building
- Clinical Documentation
- Patient & family support
Languages
- Creole- Intermediate
Certification
- Licensed Clinical Social Worker (LCSW) | State of Florida | Issued: March 7, 2024
Timeline
Care Manager
Sunshine Health Plan
05.2021 - Current
Forensic Case Manager/Intake Specialist
Archways Inc.
05.2020 - 05.2021
Dependency Case Manager
Center For Family And Child Enrichment
05.2019 - 11.2019
Social Work Intern
Community Care Plan
09.2018 - 05.2019
Master of Science - Social Work
Barry University
Bachelor of Science - Social Work
Florida International University
- Licensed Clinical Social Worker (LCSW) | State of Florida | Issued: March 7, 2024
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