Alexandra Lunetta
Woburn,MA
Summary
Dynamic and adaptable Waitress and Caterer with a proven track record at Vintage Tea And Cake Company, adept at maintaining high service standards in high-pressure environments. Demonstrated strong interpersonal skills and a high energy approach, significantly boosting customer satisfaction and repeat business. Diligent server with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Overview
5
5
years of professional experience
Work History
Waitress and Caterer
Vintage Tea And Cake Company
08.2021 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waitress
W Cafe
07.2017 - 10.2018
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Arts - Psychology
Middlesex Community College
Bedford, MA05-2027
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Memory retention
- High-volume dining
- Serving expertise
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- High Energy and Stamina
- Multitasking
- Cool Under Pressure
Timeline
Waitress and Caterer
Vintage Tea And Cake Company
08.2021 - 08.2022
Waitress
W Cafe
07.2017 - 10.2018
Associate of Arts - Psychology
Middlesex Community College
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