Alexandra Marquardt
Columbus,OH
Overview
4
4
years of professional experience
Work History
Project Manager
Industry Insights, Inc.
05.2023 - Current
- Manage projects from initiation to completion.
- Identify plans and resources required to meet project goals and objectives.
- Schedule and facilitate meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitor project progress, identify risks and take corrective action as needed.
- Cultivate relationships with prospective clients to maintain sales.
- Create proposals for prospective clients.
Pod Lead
CoverMyMeds
10.2021 - 03.2023
- Supervised 9 team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Account Coordinator
CoverMyMeds
03.2020 - 10.2021
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained 40-50 customer interactions daily to support team needs.
- Supported new hire growth through training and shadowing sessions.
- Served as ePA specialist to teammates, helped find best immediate solution for customer and tracked reoccurring issues to bring to payer for long-term solution.
Director of Customer Service
Karn Meats, Inc.
10.2019 - 01.2020
- Liaised between company and its clients for purchasing, appointments, and overall needs.
- Ensured military exports were properly taken care of through order processing and export certificates.
- Processed orders and confirmed they got to client in a timely manner.
Education
Bachelor of Science - Animal Sciences
The Ohio State University
Columbus, OH05.2019
Skills
- Microsoft Office
- Slack
- Outlook
- Five9
- Citrix
- HQ
- Autobahn
- Azure Data Studio
- Jira
Timeline
Project Manager
Industry Insights, Inc.
05.2023 - Current
Pod Lead
CoverMyMeds
10.2021 - 03.2023
Account Coordinator
CoverMyMeds
03.2020 - 10.2021
Director of Customer Service
Karn Meats, Inc.
10.2019 - 01.2020
Bachelor of Science - Animal Sciences
The Ohio State University