- Cooking
- Fitness
- Pilates and Yoga
- Personal Growth
- Computers
- New tech
- Volunteering
Alexandra Marten
Clinton Township
Summary
Dedicated server with exceptional customer service skills, known for enhancing guest engagement and satisfaction in high-volume dining environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Cooper's Hawk Winery and Restaurant
Troy, MI
12.2022 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Managed multiple tables efficiently, prioritizing tasks during peak service hours.
- Trained new servers on menu offerings, service standards, and POS system usage.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Manager
Arby's
Warren, MI
01.2014 - 03.2024
- Oversaw daily operations to ensure adherence to company standards and policies.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced efficiency and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock control practices.
- Developed staff schedules to optimize labor costs while meeting service demands.
- Managed and motivated employees to be productive and engaged in work.
Server/ Carry Out Specialist
Olive Garden
Eastpointe, MI
01.2020 - 04.2022
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Managed guest inquiries and resolved concerns to enhance satisfaction and retention.
- Trained new servers on established service protocols and restaurant policies.
- Streamlined order-taking processes to improve accuracy and reduce wait times for guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Science - Cybersecurity
Macomb Community College
Warren05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- High volume dining
- Sales expertise
- Sales techniques
Certification
ServSafe Alcohol Certificate
Interests
Timeline
Server
Cooper's Hawk Winery and Restaurant
12.2022 - Current
Server/ Carry Out Specialist
Olive Garden
01.2020 - 04.2022
Manager
Arby's
01.2014 - 03.2024
Associate of Science - Cybersecurity
Macomb Community College