Alexandra Martinez
San Antonio
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender
DAE GEE KOREAN BBQ
San Antonio, TX
06.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and ensured timely delivery of food and beverages.
- Trained new servers on menu details and service standards to enhance team performance.
- Collaborated with kitchen staff to facilitate smooth service flow during peak hours.
Substitute Teacher, K-12
Boerne ISD
Boerne, TX
02.2025 - Current
- Developed and implemented lesson plans aligned with curriculum standards.
- Fostered a positive learning environment to enhance student engagement and participation.
- Adapted instructional materials for diverse learning needs across grade levels.
- Collaborated with teachers to ensure continuity of education during absences.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Cosmetics Associate
Walmart
San Antonio, TX
10.2023 - 01.2025
- Maintained store organization, visual display and store sets.
- Assisted customers with product and services selection and information.
- Managed transactions at cash register with accuracy and efficiency.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Server
Lupe Tortilla
5838 Worth Pkwy
07.2022 - 07.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for foodb
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Checked guests' identification before serving alcoholic beverages.
Customer Service Representative
Six Flags
San Antonio
03.2017 - 01.2019
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts - Marketing
UTSA
San Antonio12.2025
High School Diploma -
Boerne High School
Boerne, TX06.2019
Skills
- Product and service sales
- Upselling techniques
- Multitasking Abilities
- Networking
- Organization
- Adaptability and flexibility
- Analytical thinking
- Customer assistance
- POS software
- Detail-oriented
- Hospitality service expertise
Accomplishments
- Achieved a [Number]% increase in revenue through the implementation of distinctive promotions.
Certification
- TABC and Food Handler completed
Languages
Spanish
Native or Bilingual
Timeline
Server/Bartender
DAE GEE KOREAN BBQ
06.2025 - Current
Substitute Teacher, K-12
Boerne ISD
02.2025 - Current
Cosmetics Associate
Walmart
10.2023 - 01.2025
Server
Lupe Tortilla
07.2022 - 07.2023
Customer Service Representative
Six Flags
03.2017 - 01.2019
High School Diploma -
Boerne High School
Associate of Arts - Marketing
UTSA