Alexandra Martinez
New York,NY
Summary
Dynamic and detail-oriented Patient Care Associate with extensive experience delivering high-quality clinical and administrative support at NYU Langone. Proven track record in managing Electronic Health Records (EHR), conducting accurate patient assessments, and maintaining seamless, compliant daily operations. Exceptional communicator skilled at elevating patient satisfaction scores and fostering strong patient-provider relationships in high-volume healthcare environments
Overview
10
10
years of professional experience
Work History
Patient Care Associate for Plastic Surgery
Nyu Langone
New York, New York
07.2025 - Current
- Facilitated daily operations of high-volume plastic surgery practice through effective clinical and administrative support.
- Obtained and documented vital signs while preparing exam rooms per infection control standards.
- Assisted providers during in-office procedures by maintaining and sterilizing instruments.
- Coordinated patient scheduling, registration, and check-in/check-out processes, ensuring accurate insurance verification.
- Managed electronic medical records to ensure accurate documentation and HIPAA compliance.
- Processed FMLA and short-term disability forms for timely completion and submission.
- Submitted and tracked insurance prior authorizations for treatments.
- Provided exceptional customer service as primary point of contact for patients, enhancing their experience and satisfaction.
Medical Assistant for Plastic Surgery
NYU Langone
New York, NY
06.2021 - 06.2024
- Clinical Care & Assessment: Conduct accurate pre-visit patient assessments, including measuring vital signs, gathering detailed medical histories, and documenting chief complaints.
- EHR Management: Manage Electronic Health Records (EHR) with high accuracy, ensuring all clinical documentation, lab results, and patient charts are updated and regulatory-compliant.
- Physician & Team Support: Assist healthcare providers during clinical examinations, minor procedures, and routine treatments, optimizing patient volume and room turnaround.
- Patient Satisfaction: Deliver exceptional frontline care and clear communication, answering patient questions thoroughly to ensure a comfortable and highly rated care experience.
- Clinic Operations: Monitor and maintain clinical inventory, ensuring examination rooms are fully stocked, sanitized, and prepared ahead of daily medical appointments.
- Specimen Processing: Perform routine laboratory tasks, including collecting, labeling, and processing specimens in strict accordance with safety and compliance protocols.
Registrar for Pediatric Ambulatory Care
Mount Sinai Hospital
New York, NY
01.2019 - 06.2021
- Scheduled all appointment types for pediatrics department, optimizing workflow and enhancing patient access to care.
- Registered patients in Cerner by updating demographic, financial, and emergency contact information.
- Conducted initial patient intake to gather essential information.
- Managed email communications for pediatrics department, addressing inquiries and triaging requests to improve response times.
- Distributed patient care documents, ensuring families understood health care proxies and rights for informed decision-making.
- Set up MyChart accounts and resolved troubleshooting issues.
- Collected and disseminated referral information from affiliated physicians.
- Completed and distributed physical forms alongside medical form requests.
Secretary for Nursing Administration
Mount Sinai Hospital
Queens, New York
06.2016 - 12.2018
- Streamlined staffing coordination to achieve optimal levels for delivering quality patient care.
- Allocated nursing staff according to dynamic staffing requirements.
- Kept staffing records updated for accuracy, enhancing operational efficiency.
- Provided daily census reports to nurse managers for effective management.
- Administered payroll processes, ensuring thorough financial recordkeeping.
- Designed Excel spreadsheets for efficient onboarding and transfer of staff members.
- Demonstrated capability in performing diverse clinical, technical, service, and administrative functions.
Education
BS - Healthcare Administration
Monroe College
Bronx, NY09-2023
Certificate - Medical Assistant Administrative/Clinical
ABC Training Center
Bronx, NY11-2014
Certificate - Electrical
Apex Technical School
Long Island City, NY05-2026
Skills
- EHR management
- EHR expertise
- Patient assessment
- Patient care techniques
- Medical documentation
- Insurance verification
- Appointment scheduling
- Data analysis and collection
- Microsoft Office and Excel
- Customer service excellence
- EKG administration
Languages
Bilingual in English and Spanish
Timeline
Patient Care Associate for Plastic Surgery
Nyu Langone
07.2025 - Current
Medical Assistant for Plastic Surgery
NYU Langone
06.2021 - 06.2024
Registrar for Pediatric Ambulatory Care
Mount Sinai Hospital
01.2019 - 06.2021
Secretary for Nursing Administration
Mount Sinai Hospital
06.2016 - 12.2018
BS - Healthcare Administration
Monroe College
Certificate - Medical Assistant Administrative/Clinical
ABC Training Center
Certificate - Electrical
Apex Technical School