ALEXANDRA MCCAIN
Fort Worth
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Manager
Firestone Complete Auto Care
Hurst
11.2023 - Current
- Provide exceptional customer service by assisting customers with their questions and concerns with purchases.
- Train new employees in sales techniques, acquire knowledge of the company and create a positive work environment.
- Manage deposits, daily paperwork, and bills.
- Responsible for escalating/resolving any disputes with customers.
- Ensure other staff are carrying out their responsibilities and upselling.
Host, server, and bartender
Ozona Grill & Bar
08.2021 - 06.2023
- Provided exceptional customer service in a fast-paced environment, ensuing a positive dining experience for all guests.
- Managed inventory and money.
- Demonstrated strong interpersonal skills by engaging with customers, addressing concerns, and accommodating their needs.
- Demonstrated excellent time management skills by efficiently juggling multiple tables and other tasks and ensuring customer satisfaction.
- Manage customer complaints and resolve the issue.
Substitute teacher
British Private Prep School
05.2021 - 08.2021
- Managed classroom behavior and addressed the students' needs.
- Evaluated student performance and provided feedback to the teacher and parents.
- Implemented school policies and procedures.
- Adapted to different classroom environments and age groups ranging from 6 months- 12 years old.
Education
Bachelor - Digital Media and Professional Communication
Texas Tech University
Lubbock, TX12.2025
Associate of Science -
Blinn College
Bryan, TX01.2023
Skills
- Digital media design
- Customer service
- Employee training
- Project management
- Communication skills
- Problem resolution
- Inventory management
- Classroom management
- Time management
- Upselling
- Reliable and responsible
- Shift scheduling
Certification
Certificate in Sports Media
Timeline
Service Manager
Firestone Complete Auto Care
11.2023 - Current
Host, server, and bartender
Ozona Grill & Bar
08.2021 - 06.2023
Substitute teacher
British Private Prep School
05.2021 - 08.2021
Bachelor - Digital Media and Professional Communication
Texas Tech University
Associate of Science -
Blinn College