Alexandra Mendoza
Redwood Shores,CA
Summary
Dynamic Behavioral Health Counselor with a proven track record at Asian American for Community Involvement, excelling in mental health assessment and client advocacy. Skilled in crisis intervention and fostering community partnerships, I effectively enhance client support while promoting cultural competence and sensitivity. Bilingual in Spanish, I am dedicated to empowering diverse populations.
Overview
18
18
years of professional experience
Work History
Behavioral Health Counselor
Asian American for Community Involvement
San Jose, CA
01.2017 - 03.2025
- Diagnosed clients using DSM-5, delivering tailored counseling for diverse backgrounds.
- Evaluated therapeutic interventions through periodic reviews of patient charts.
- Cultivated partnerships with community organizations to enhance client support.
- Developed crisis intervention plans for emergency situations.
- Maintained accurate records of client interactions, treatments, and outcomes.
- Completed mental health assessments and documentation in EHR, EPM, and EPIC systems using clinical terminology.
- Collaborated with families, the medical team, and family partners to ensure a comprehensive level of care.
- Provided drop-in counseling services for college students at San Jose City College, and outreach services for potential clients.
Case Manager
Sunnyvale Community Services
Sunnyvale, CA
08.2016 - 01.2017
- Conducted research on local agencies to connect clients with essential support resources.
- Facilitated communication among clients, families, caregivers, and social service organizations.
- Maintained accurate records of program activities to ensure compliance with regulations.
- Participated in community meetings to advocate for housing issues affecting clients.
- Negotiated leases between landlords and tenants to secure affordable rental options.
- Developed and managed budgets for housing programs, optimizing resource allocation.
- Provided crisis intervention services including emergency financial assistance and mental health referrals.
Office Coordinator/Case Manager
Midtown Family Service
San Jose, CA
07.2015 - 08.2016
- Established professional and welcoming first contact with clients, funders, and board members.
- Supported Director and volunteers by providing essential resources for activities.
- Delivered diverse services and free resources to community members efficiently.
- Coordinated preparation of materials for presentations and informational fairs.
- Researched local agencies to refer clients for additional support services.
- Counseled clients on community resources tailored to individual needs.
- Managed daily front office operations, including guest interactions and inquiries.
Case Manager
Catholic Charities of Santa Clara
San Jose, CA
10.2014 - 06.2015
- Managed extensive caseload of families and single adults at risk of homelessness.
- Coordinated case management functions, including placement monitoring and crisis intervention.
- Conducted mental health assessments and developed treatment plans and progress notes.
- Advocated for clients while coordinating care with medical and psychiatric staff.
- Performed outreach to homeless individuals in encampments and shelters.
- Created monthly reports summarizing caseload activities for supervisory review.
- Developed partnerships with local agencies to enhance access to essential services.
- Assisted clients with job searches, budgeting, parenting skills, and housing resources.
Administrative Assistant/Sales Representative
Clearview Screens
San Jose, CA
05.2012 - 10.2014
- Coordinated travel arrangements for six executives, scheduling Bay Area appointments efficiently.
- Processed invoices through accounting software to ensure timely payments.
- Managed incoming calls, providing information or transferring callers to appropriate personnel.
- Greeted visitors professionally, responding to inquiries and directing them effectively.
- Maintained office supplies inventory, placing orders to prevent shortages.
- Organized filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
- Assisted in planning special events by arranging catering services and securing venues.
- Composed letters, memos, reports, and presentations as required by management staff.
ABA Specialized Instructional Assistant
Cupertino Union School District
Cupertino, CA
10.2010 - 02.2012
- Developed comprehensive plans addressing academic, physical, social, and emotional needs of each child.
- Established safe play environments promoting student well-being.
- Collaborated with teachers to enhance classroom activities.
- Coordinated educational field trips to enrich experiential learning opportunities.
- Monitored student progress and provided constructive feedback to educators.
- Participated in IEP meetings and parent conferences discussing student development.
- Implemented behavior management strategies designed by teachers or specialists.
- Conducted play-based activities fostering language development and problem-solving skills.
After School Instructor
Catholic Charities
San Jose, CA
08.2007 - 12.2011
- Developed and implemented engaging lesson plans tailored for 20+ ESL students facing literacy challenges.
- Maintained detailed records of student attendance, grades, and individual progress.
- Facilitated team-building activities that fostered respect and positive interactions among peers.
- Provided emotional support to students experiencing social or academic difficulties.
- Enforced classroom rules to ensure a productive learning environment.
- Monitored student progress through comprehensive charts and files.
- Participated in ongoing training related to lesson planning and child development.
- Substituted for colleagues while exchanging teaching ideas and materials.
Education
Bachelor of Art - Psychology
San Jose State University
San Jose, CA05-2013
Associates of Arts - Social Sciences
San Jose City College
San Jose06-2009
Some College (No Degree) - Early Childhood Care And Education
San Jose City College
San Jose, CASkills
- Problem solving and resourcefulness
- Mental health assessment and treatment planning
- Client advocacy and case management
- Cultural competence and sensitivity
- Effective communication skills
- Conflict resolution and crisis intervention
- Team collaboration and outreach services
- Self-care promotion and record keeping
- Bilingual (Spanish) proficiency
- Attention to detail
SPECIAL TRAININGS & PROFESSIONAL AFFILIATIONS
- Ongoing Mental Health Trainings, Santa Clara County & Other Conferences
- Member of Chicano Commencement Organization-SJSU
- Certificate, Service Learning Certificate, San Jose, CA-SJSU
- Certificate, Course Work Early Childhood Education, San Jose, CA- SJCC
- Member of PhiTheta Kappa Organization-SJCC
Affiliations
- PhiThetta Kappa Organization, SJCC
- Service Learning Certificate, SJSU
- Chicano Commencement, SJSU
- Mental Health trainings, FACES and BHSD Learning partnership
- Relias Courses with Santa Clara County
Timeline
Behavioral Health Counselor
Asian American for Community Involvement
01.2017 - 03.2025
Case Manager
Sunnyvale Community Services
08.2016 - 01.2017
Office Coordinator/Case Manager
Midtown Family Service
07.2015 - 08.2016
Case Manager
Catholic Charities of Santa Clara
10.2014 - 06.2015
Administrative Assistant/Sales Representative
Clearview Screens
05.2012 - 10.2014
ABA Specialized Instructional Assistant
Cupertino Union School District
10.2010 - 02.2012
After School Instructor
Catholic Charities
08.2007 - 12.2011
Bachelor of Art - Psychology
San Jose State University
Associates of Arts - Social Sciences
San Jose City College
Some College (No Degree) - Early Childhood Care And Education
San Jose City College