Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Monroe

Washington

Summary

Compassionate and results-driven professional with extensive experience in case management, team leadership, and trauma-informed care. Skilled in supervising and mentoring diverse staff, coordinating comprehensive support services, and advocating for individuals impacted by trauma, including survivors of domestic and sexual violence. Proven ability to manage complex caseloads, develop goal-oriented service plans, and foster collaborative relationships with clients, community partners, and interdisciplinary teams. Committed to equity, client empowerment, and delivering high-quality, person-centered care in fast-paced, mission-driven environments.

Overview

8
8
years of professional experience

Work History

Community Coach And Systems Navigator

District Alliance For Safe Housing
09.2023 - Current
  • Conduct intakes and onboarding processes
  • Planned activities for community using creativity and available resources.
  • Enhanced community engagement by organizing and leading local events and workshops.
  • Improved participant retention rates by offering consistent support and guidance to community members.
  • Provide intensive advocacy and systems navigation for survivors of domestic and sexual violence and their children within the Empowerment Project (EP),
  • Partner with participants to develop safety plans, set short- and long-term goals, create actionable plans, and monitor progress toward goal achievement.
  • Deliver trauma-informed, participant-centered support with a focus on housing stability, safety, and empowerment.
  • Identify and build relationships with community service providers to enhance referral pathways and improve participant access to housing, legal, medical, and social services.
  • Research and compile relevant resources to assist participants in navigating complex public systems, including housing, public benefits, and legal aid.
  • Provide administrative and operational support to the Associate Director and Director of Community Housing Programs, including documentation for disbursing financial and housing resources.
  • Maintain accurate case notes and documentation in compliance with grant requirements, organizational policies, and confidentiality standards.
  • Collaborate across departments to ensure coordinated care and effective delivery of services across DASH housing programs.

Lead Case Manager

Collaborative Solutions For Communities
01.2019 - 06.2023
  • Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
  • Reduced case resolution time by streamlining processes and improving communication between departments.
  • Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
  • Evaluated program effectiveness using data-driven analysis techniques, resulting in continuous improvement efforts.
  • Supervise and support a team of case managers to ensure high-quality client services and compliance with organizational standards.
  • Oversee case assignments, workload distribution, and performance evaluations for case management staff.
  • Develop and implement case management protocols, workflows, and best practices to improve service delivery.
  • Monitor and review client cases for accuracy, progress, and adherence to program goals and funding requirements.
  • Provide direct case management for high-need or complex cases, including crisis intervention and coordination of multi-agency services.
  • Facilitate regular team meetings, case conferences, and staff training to ensure consistent communication and professional development.
  • Maintain detailed records, reports, and documentation in compliance with internal policies and external regulatory requirements.
  • facilitating communication between frontline staff and upper management, advocating for client needs and staff support.


Front End Manager

Price Rite Supermarkets
03.2017 - 08.2019
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Supervise and train a team of 15+ cashiers and customer service associates, ensuring high performance and adherence to store policies.
  • Oversee all front-end activities including cash register operation, customer interactions, returns, and bagging procedures.
  • Ensure smooth daily operations by scheduling front-end staff based on peak hours and business needs.
  • Resolve customer complaints and concerns promptly, resulting in a 20% increase in customer satisfaction survey scores.
  • Monitor cash drawers, manage safe counts, and prepare bank deposits, maintaining 100% accuracy in audits.
  • Collaborate with department managers to support promotional events and optimize front-end merchandising displays.
  • Enforce safety, loss prevention, and cleanliness standards in accordance with company policy.

Restaurant Manager

Dennys Restaurant
08.2018 - 06.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Ensured compliance with all health and safety regulations, including sanitation, food handling, and COVID-19 guidelines.
  • Handled customer complaints and concerns professionally, resulting in higher retention and positive online reviews.
  • Led successful onboarding and training programs for new hires, improving staff readiness and service quality.

Education

Dr. Henry A Wise Highschool
Maryland
01-2012

Skills

  • Coaching techniques
  • Empathy development
  • Trauma-informed care
  • Teamwork
  • Team Leadership & Staff Supervision
  • Coaching & Mentoring
  • Performance Management
  • Conflict Resolution
  • Workload Management
  • Staff Scheduling & Shift Management
  • Performance Coaching
  • Employee Onboarding
  • Task Delegation

Timeline

Community Coach And Systems Navigator

District Alliance For Safe Housing
09.2023 - Current

Lead Case Manager

Collaborative Solutions For Communities
01.2019 - 06.2023

Restaurant Manager

Dennys Restaurant
08.2018 - 06.2019

Front End Manager

Price Rite Supermarkets
03.2017 - 08.2019

Dr. Henry A Wise Highschool

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