Leslie Muskelly
Bowie
Summary
With over 15 years of progressive experience, I have honed my exceptional people skills and unwavering attention to detail. My outstanding written and verbal communication skills demonstrate my innovative problem-solving, conflict resolution, and multitasking abilities. I am a dedicated, adaptable, determined team player, and always eager to embrace new challenges. I'm confident that my skills and experience make me an ideal candidate for any team seeking a thoughtful, positive, and enthusiastic contributor.
Professional operations specialist equipped for administrative roles. Demonstrates advanced organizational, communication, and problem-solving skills. Strong focus on team collaboration and flexible to adapt to changing needs. Consistently reliable with proven track record in streamlining processes and enhancing efficiency.
Experienced with administrative tasks and operational functions. Utilizes strong organizational skills to manage schedules and support executive teams. Knowledge of project coordination and office workflow improvement.
Overview
13
13
years of professional experience
Work History
Operations Administrative Assistant
District Alliance for Safe Housing
01.2023 - 03.2025
- Maintains accurate and up-to-date Property Management/Resident files, records, and documentation
- Answers frequently asked questions from residents and employees relative to standard policies, practices, compliance, etc.; refers more complex questions to appropriate senior-level Property Management leadership staff
- Maintains the integrity and confidentiality of all files and records
- Performs periodic audits of Property Management and other files and records to collect and file all required documents appropriately
- Provides clerical support to the Property Management and Operations staff
- Acts as a liaison between the organization and external providers and vendors, which may include maintenance, audit, compliance, and other vendor providers
- Retrieves information as requested from records, emails, minutes, and other related documents; prepares written data summaries when needed
- Translation of non-technical documents, as needed
- Responds to and resolve administrative inquiries and questions
- Coordinates with various internal and external stakeholders to schedule meetings and appointments for managers or supervisors (sending invitations, booking meeting rooms, ordering meals, etc.)
- Prepares agendas and schedules for meetings
- Research, draft, and edit letters, invitations, memos, and other documents
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Assisted with budget management, tracking expenses and providing regular financial updates to the operations team.
- Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
- Managed office supplies inventory efficiently which resulted in reduced procurement costs without compromising quality.
- Managed scheduling for meetings and events, ensuring all required resources were available when needed.
- Provided exceptional customer service to internal and external stakeholders, resolving issues promptly and professionally.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
Case Management Specialist
Deloitte
09.2021 - 12.2022
- I maintained a high-volume call center remotely by providing the highest quality standard and correct consumer interactions
- My responsibilities included assisting customers in receiving services through the Maryland Scholarship Voucher program, answering various questions about application status for parents and providers, processing documents thoroughly to ensure all information was valid, and reviewing documents to input information into the system
- Maintained a high-volume call center (remote) by providing the highest standard of quality and correct interaction with consumers
- I assisted customers with receiving services through the Maryland Scholarship Voucher program
- Assist parents and providers with answering various questions about application status
- Process documents thoroughly to ensure all information is valid
- Review documents to input information into the system
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
Claims Examiner Specialist
Accenture (Maryland Unemployment)
04.2021 - 03.2022
- I oversaw the process of unemployment applications for claimants
- I met with claimants and employers to handle discrepancies and researched, analyzed, and investigated various documents provided by them to determine eligibility
- I verified claimant data to determine their eligibility for benefits, and approved or denied benefits accordingly
- I also analyzed, researched, and reported fraudulent activity to appeals
Customer Service Representative
Maximus
08.2020 - 04.2021
- Worked in high volume call center (remote), providing the highest standard of quality and correct interaction with consumers
- Assist consumers with enrolling in Medicaid/ QHP
- Assist consumers with technical support on the website
- Uphold Medicaid and HIPAA compliance guidelines
- Answer consumers seeking assistance and knowledge about Maryland Medicaid and Washington, D.C program
- Process insurance claims for Maryland and Washington, D.C
- Process billing
Catalog Sales Administrator
Cintas
01.2020 - 03.2020
- Exceeding monthly catalog sales and projections
- Improving the way catalog sales are promoted, ordered, billed and delivered, promoting a positive and energetic attitude in operation of catalog
- Worked with the service department on varies marketing strategies
- Worked directly with SSR’s (Service Sales Representatives)
- Assisted the Catalog Sales manager on special projects
- Obtain, logged and reported inventory
- Maintained inventory on products to be sold by SSR’s
- Provided operational support for the service department
Administrative Assistant/ Social Media Consultant
East Friendship Baptist Church
01.2015 - 12.2019
- Managed day to day operations
- Managed social media accounts
- Created and illustrated images for social media, programs, etc
- Maintain the church calendar by scheduling varies activities
- Prepared church programs for Sunday worship
- Oversaw the church weekly newsletter on Constant Contact
- Setup for meetings and conferences
- Maintain members information in the ACS database
- Supervised interns – summer program
- Keep the records filed and organized
- Order office supplies and keep inventory
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Data Entry Specialist
Anybill Financial Services
02.2012 - 02.2014
- Input invoices into data base application with an expectation of high productivity and degree of accuracy
- Client setup and maintenance via email with clients to ensure data integrity
- Responsible for establishing ACH (electronic payment) setups for vendors of company’s clients
- Strong proficiency in Microsoft applications including the uploading and converting of Adobe PDF
- Maintain shipment daily
Education
Prince George’s Community College
Largo, MarylandSouthern New Hampshire University
Manchester, New HampshireSkills
- Scheduling and planning
- Verbal communication
- File organization
- Policy enforcement
Timeline
Operations Administrative Assistant
District Alliance for Safe Housing
01.2023 - 03.2025
Case Management Specialist
Deloitte
09.2021 - 12.2022
Claims Examiner Specialist
Accenture (Maryland Unemployment)
04.2021 - 03.2022
Customer Service Representative
Maximus
08.2020 - 04.2021
Catalog Sales Administrator
Cintas
01.2020 - 03.2020
Administrative Assistant/ Social Media Consultant
East Friendship Baptist Church
01.2015 - 12.2019
Data Entry Specialist
Anybill Financial Services
02.2012 - 02.2014
Southern New Hampshire University
Prince George’s Community College
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