Alexandra Montoya
Amarillo,TX
Summary
Dynamic customer service professional with a proven track record at Goodwill, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for delivering exceptional service and maintaining detailed records, ensuring customer satisfaction and fostering positive experiences. Skilled in data entry and committed to excellence in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Goodwill
06.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Presser/Washer
TDCJ
04.2019 - 12.2022
- Operated machining equipment safely with team of operators.
- Folded, hanged and bagged completed clothing.
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Home Health Aide
Myself
06.2014 - 01.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
Miller's Cleaners
05.2006 - 03.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Air Injector
Tyson Foods
05.2001 - 02.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
GED -
Palo Duro High School
Amarillo, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Goodwill
06.2023 - 11.2024
Presser/Washer
TDCJ
04.2019 - 12.2022
Home Health Aide
Myself
06.2014 - 01.2019
Customer Service Representative
Miller's Cleaners
05.2006 - 03.2014
Air Injector
Tyson Foods
05.2001 - 02.2006
GED -
Palo Duro High School
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