Alexandra Mosharrafa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on necessary responsibilities to meet team goals. Wants to create a hospitable work environment that expands out to the customers and their experience.
Overview
2
2
years of professional experience
Work History
Server
Roadhouse Cinemas (Dine-in Theater)
05.2023 - Current
- Consistently met or exceeded performance goals related to customer satisfaction and order accuracy.
- Quickly answered the call button when customers needed assistance throughout the movie.
- Efficiently and carefully carried food and beverages to the customers in a dark theater without causing a distraction to others enjoying the movie.
- Collaborated with team members during busy shifts for efficiency.
- Resolved customer complaints promptly and professionally to maintain a positive environment for those in the theater.
- Demonstrated strong multitasking skills by serving multiple rows of groups simultaneously without compromising service quality.
Cashier and Customer Service
Safeway
06.2022 - 08.2023
- Kindly and efficiently scanned and bagged items so the customers could be in and out quickly, while still having a good shopping experience.
- Stocked, tagged and displayed merchandise as required.
- Provided customer guidance when asked and offered alternative solutions when something was not in stock.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Closed the registers and store doors for closing.
- Counted, organized, and put away the money made by the store with precision and accuracy after closing.
- Provided customer insight into the deals and discounts for items they did not know were on sale.
Barista
Starbucks
06.2022 - 05.2023
- Followed exact recipes for mixing and preparing beverages and prepared and served food items.
- Customized and memorized customized orders for customers to better their experience with Starbucks.
- Adhered to strict beverage and food hygiene regulations, minimizing risk of contamination or illness among customers.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items.
- Encouraged customers to try new drinks and food to change up their order and discover new menu items they did not know they would enjoy.
- Charismatically interacted with the customers while preparing their order to encourage more frequent visits and a hospitable environment.
Hostess
Planta Queen - Nomad
09.2022 - 04.2023
- Organized reservations to ensure there is an available table for existing reservations and create space for more reservations to keep the restaurant busy.
- Improved guest experience by offering recommendations based on individual preferences and dietary requirements.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Connected with the guests through friendly interactions and remembering regulars.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Provided assistance with setting tables and running food when servers and server assistants were busy.
- Acted as the main line of communication through talking to servers, the chefs, bartenders, managers, and other hosts in order to update the status of the tables and communicate when better efficiency was needed.
- Provided customers with alternative solutions when issues with reservations or menu items took place.
- Kept the front of house clean and organized to improve the first impression of the restaurant when guests walked in.
Education
Bachelor of Science - Biological Sciences
Fordham University
The Bronx, NY05.2025
Skills
- Memory retention
- Upselling and Cross Selling
- Strong Work Ethic
- Adaptable and Flexible
- Workflow Coordination
- Exceptional customer service
- Decision-Making
- Cool Under Pressure
- Team Player
- Warm and Friendly
Timeline
Server
Roadhouse Cinemas (Dine-in Theater)
05.2023 - Current
Hostess
Planta Queen - Nomad
09.2022 - 04.2023
Cashier and Customer Service
Safeway
06.2022 - 08.2023
Barista
Starbucks
06.2022 - 05.2023
Bachelor of Science - Biological Sciences
Fordham University
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