Alexandra Ntshakala-Rodriguez
Richmond,VA
Summary
Operations and Program Management Professional with 8+ years of experience in federal and mission-driven sectors, including the U.S. Department of State and Virginia Commonwealth University. Expert in budget oversight, cross-functional coordination, and process improvement. Proven ability to manage complex logistics, recruitment, and data-driven reporting in high-stakes environments, with experience in financial systems and compliance frameworks.
Overview
8
8
years of professional experience
Work History
Fiscal Assistant
Virginia Commonwealth University, Global Education Office
Richmond, Virginia
12.2025 - Current
- Provide finance and customer service support to internal teams, including the Global Education Office
- Manage procurement operations, including purchase orders, P-card transactions, and financial record maintenance
- Assist in budget preparation and monitoring, ensuring alignment with various initiatives
- Perform monthly reconciliation of financial and payroll accounts, ensuring accuracy and proper documentation
- Resolve invoice, receiving, and accounts payable discrepancies, ensuring timely financial operations
- Prepare journal entries and maintain financial records in alignment with internal controls and policies
- Ensure compliance with university policies and internal control standards, including ARMICS
- Process travel arrangements and expense reimbursements, adhering to university guidelines for accuracy
Team Lead & Program Analyst
U.S. Department of State – Bureau of Overseas Buildings Operations
Arlington, VA
05.2023 - 09.2025
- Led team of 7 analysts supporting 300+ travelers, including senior officials, ensuring compliance with FAM, FAR, and Department of State policies while streamlining travel and expense processes to reduce errors and accelerate reimbursements.
- Designed and delivered monthly Excel dashboards and executive presentations that provided actionable insights to senior leadership, enhancing operational visibility and workflow efficiency.
- Trained and mentored staff on travel and expense documentation standards, fostering compliance and continuous process improvement across the team.
- Prepared concise and accurate executive meeting minutes and action trackers, strengthening accountability, documentation quality, and follow-through on key decisions.
- Managed the full recruitment lifecycle, including screening, interviews, onboarding, and training, improving new hire readiness while serving as Subject Matter Expert (SME) for E2 Solutions.
Senior Logistics Management Specialist
U.S. Department of State – Bureau of Diplomatic Security
Arlington, VA
04.2021 - 04.2023
- Coordinated domestic and international travel for 250+ personnel, including urgent and sensitive itineraries, visas, and diplomatic passports in collaboration with the Special Issuance Agency (SIA) and foreign embassies.
- Managed high-level travel logistics for senior executives in the High-Threat Programs Office, ensuring seamless itineraries, documentation, and accommodations.
- Administered travel and vehicle operations using ILMS and E2 Solutions, implementing trip-tracking and compliance policies to ensure resource optimization and accurate record maintenance.
- Developed and delivered targeted staff training programs to enhance operational consistency and address knowledge gaps.
Program Analyst
U.S. Department of State – Bureau of International Narcotics and Law Enforcement
Washington, District of Columbia
10.2020 - 04.2021
- Led preparation of documents for million-dollar contracts, grants, and cooperative agreements, ensuring accuracy and timeliness.
- Managed FOIA records and collaborated with cross-functional teams to enhance procedural compliance and resolve issues.
- Liaised with internal offices and partner organizations to improve communication and streamline workflow.
- Scheduled and coordinated meetings, travel, and report submissions to support efficient project operations.
Management Analyst
U.S. Department of State – Bureau of Global Public Affairs
Washington, District of Columbia
10.2019 - 10.2020
- Provided high-level executive support to the Department Spokesperson and team, serving as the central point of contact for scheduling, communications, and logistics.
- Orchestrated meetings and briefings with senior leadership, interagency partners, and media outlets, ensuring seamless execution and effective follow-ups.
- Managed dynamic calendars and coordinated domestic and international travel, adapting to evolving priorities to maximize executive efficiency.
- Drafted and edited correspondence, talking points, and briefing materials with discretion, accuracy, and attention to detail.
Office Management Specialist
U.S. Department of State – Bureau of Western Hemisphere Affairs
Washington, District of Columbia
07.2018 - 10.2019
- Planned and executed large-scale international workshops and diplomatic conferences, including the 100K Strong in the Americas Innovation Fund, coordinating agendas, speakers, travel, accommodations, and on-site operations.
- Oversaw vendor relations, interpreting services, and event logistics from pre-planning through on-site execution, ensuring culturally appropriate programming and seamless event delivery.
- Provided high-level administrative and logistical support to a 25-person team and senior leadership, managing complex calendars, travel, and executive meeting logistics.
- Edited Spanish-language documents and grant proposals for accuracy, clarity, and compliance with diplomatic standards, enhancing communication effectiveness.
Intern - Race, Ethnicity, & Social Inclusion Unit
U.S. Department of State – Bureau of Western Hemisphere Affairs, Office of Policy, Planning, & Coordination
Washington, District of Columbia
01.2018 - 06.2018
- Conducted research and drafted briefing papers that enhanced department outreach materials.
- Supported day-to-day team operations by streamlining processes, enabling full-time staff to focus on core tasks.
- Organized and maintained files, spreadsheets, and reports, facilitating improved access to information.
- Developed hands-on proficiency with software tools including E2 Solutions, WebTATEL, and SharePoint, strengthening technical capabilities and supporting team operations.
Education
Bachelor of Arts - International Studies & Spanish (Double Major)
Virginia Commonwealth University
Richmond, VA12-2017
Skills
- Financial Operations & Budget Management
- Expense Reporting & Reconciliation
- Procurement & Accounts Payable
- Travel Coordination & Compliance (FAM/FAR)
- Workflow Optimization & Process Improvement
- Cross-Functional Collaboration
- Recruitment, Onboarding & Training
- Executive Support & Communications
- Data Reporting & Analysis
Languages
- Spanish
- English
Timeline
Fiscal Assistant
Virginia Commonwealth University, Global Education Office
12.2025 - Current
Team Lead & Program Analyst
U.S. Department of State – Bureau of Overseas Buildings Operations
05.2023 - 09.2025
Senior Logistics Management Specialist
U.S. Department of State – Bureau of Diplomatic Security
04.2021 - 04.2023
Program Analyst
U.S. Department of State – Bureau of International Narcotics and Law Enforcement
10.2020 - 04.2021
Management Analyst
U.S. Department of State – Bureau of Global Public Affairs
10.2019 - 10.2020
Office Management Specialist
U.S. Department of State – Bureau of Western Hemisphere Affairs
07.2018 - 10.2019
Intern - Race, Ethnicity, & Social Inclusion Unit
U.S. Department of State – Bureau of Western Hemisphere Affairs, Office of Policy, Planning, & Coordination
01.2018 - 06.2018
Bachelor of Arts - International Studies & Spanish (Double Major)
Virginia Commonwealth University