Alexandra Nugent
Summary
Offering a friendly and professional demeanor, ready to learn and excel in dynamic restaurant environments. Loves to meet new people and build relationships with returning guests. Understands effective table management and guest interaction, with ability to quickly adapt to new tasks.
Overview
16
16
years of professional experience
Work History
Server
P. Gibson's Great Falls
04.2024 - Current
- Demonstrates strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Cultivates warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Montana Rib And Chop House
10.2023 - 05.2024
- Built relationships with guests which prompted repeat business.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Account Manager
Gulf South Technology Solutions
05.2021 - 12.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Lead Server
18 STEAK, L'Auberge Casino & Hotel
08.2016 - 12.2019
- Developed strong rapport with regular customers.
- Suggested additional items to increase restaurant sales.
- Displayed enthusiasm and promoted excellent service to customers
- Maintained clean and organized dining areas.
Professional Fine Dining Server
Ruth Chris Steakhouse
06.2016 - 09.2016
- Set positive tone for entire dining experience.
- Increased sales with upselling techniques.
- Implemented effective communication strategies between front-of-house and back-of-house
Bartender/Server
Mike Anderson's Seafood Inc.
08.2013 - 08.2016
- Kept detailed inventories of bar supplies/ kept areas stocked
- Managed several customers per shift while preparing drinks for restaurant servers.
- Balanced daily registers and generated sales reports
Customer Service Representative
Leblanc's Food Store
08.2009 - 08.2013
- Worked with managers to develop service improvement initiatives.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education
Bachelor of Science - Marketing
Nicholls State University
Thibodaux, LA12-2018
Skills
- Relationship selling
- Product and service knowledge
- Customer needs assessment
- Customer Retention Expertise
Accomplishments
Represented Nicholls State University in the International Collegiate Sales Competition 2017 & 2018
Timeline
Server
P. Gibson's Great Falls
04.2024 - Current
Bartender
Montana Rib And Chop House
10.2023 - 05.2024
Account Manager
Gulf South Technology Solutions
05.2021 - 12.2022
Lead Server
18 STEAK, L'Auberge Casino & Hotel
08.2016 - 12.2019
Professional Fine Dining Server
Ruth Chris Steakhouse
06.2016 - 09.2016
Bartender/Server
Mike Anderson's Seafood Inc.
08.2013 - 08.2016
Customer Service Representative
Leblanc's Food Store
08.2009 - 08.2013
Bachelor of Science - Marketing
Nicholls State University
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