Alexandra Nunez
El Paso,TX
Summary
Dynamic sales representative with experience in high-volume customer interactions. Expertise in problem-solving and team collaboration, contributing to increased sales and customer satisfaction. Ready to leverage skills to drive impactful service experiences.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Sales
Teleperformance USA
El Paso, Texas
01.2026 - 08.2026
- Conducted high-volume outbound calls to Verizon customers, effectively promoting products and services to enhance customer engagement.
- Built rapport with customers through professional communication and active listening.
- Explained pricing, promotions, features, and service options while addressing customer inquiries.
- Collaborated with team to meet individual sales goals, prioritizing positive customer experiences and fostering customer loyalty.
- Documented customer interactions, sales information, and account details in company system to ensure accurate record-keeping and support sales tracking.
- Tracked progress of sales goals and objectives related to telephone sales performance.
Customer Service Representative
Alorica
El Paso, Texas
04.2024 - 11.2025
- Managed high volume of inbound calls, assisting customers with inquiries and issues to ensure satisfaction.
- Used active listening and communication skills to identify customer needs and resolved concerns effectively.
- Resolved customer issues and clarified solutions to enhance understanding and retention.
- Processed orders, handled returns, and assisted customers with account changes to streamline service experience.
- Educated customers on promotions, services, and product features effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Server
Hooters
El Paso, Texas
10.2023 - 01.2024
- Delivered friendly, attentive service to enhance customer experience in fast-paced environment
- Took orders accurately and handled cash and card payments.
- Recommended menu items and promoted specials, contributing to increased sales.
- Answered customer questions and handled concerns professionally
- Collaborated with team members to ensure seamless service during busy shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained cleanliness and organization of dining area throughout shifts.
Server
Texas Roadhouse
El Paso, Texas
03.2023 - 09.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Took orders accurately and efficiently from guests at tables.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Facilitated training sessions for new servers on menu items and service standards. new servers on menu items and service standards.
- Managed cash register and processed payments for guest checks.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Resolved customer complaints quickly to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
Walmart Associate
Walmart
El Paso, Texas
06.2022 - 11.2022
- Stocked shelves and organized merchandise for optimal presentation.
- Operated cash register and processed transactions efficiently.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness of sales floor and backroom areas consistently.
- Collaborated with team members to ensure smooth daily operations.
- Trained new associates on store policies and procedures effectively.
- Monitored inventory levels and reported shortages to management promptly.
- Executed price changes and promotional displays according to store guidelines.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
Chapin High School
El Paso, TX06-2020
Skills
- Customer engagement and satisfaction
- Team collaboration
- Conflict resolution
- Active listening and problem solving
- Order processing and attention to detail
- Time management and cold calling confidence
- Customer Service
- Sales & Upselling
- Inbound & Outbound calls
- Communication
- Cash handling
- Order Processing
- Team work
- Inventory support
- Working in fast paced environment
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Sales
Teleperformance USA
01.2026 - 08.2026
Customer Service Representative
Alorica
04.2024 - 11.2025
Server
Hooters
10.2023 - 01.2024
Server
Texas Roadhouse
03.2023 - 09.2023
Walmart Associate
Walmart
06.2022 - 11.2022
High School Diploma -
Chapin High School