Alexandra Ochoa
Moreno Valley,CA
Summary
Adept in hospitality service expertise and demonstrating a strong work ethic, I excelled at my previous work places by enhancing customer satisfaction through exceptional service and efficient multitasking. Skilled in guest engagement and maintaining cleanliness standards, my professional approach consistently contributed to positive guest experiences without compromising service quality.
Overview
4
4
years of professional experience
Work History
Server
Applebee's Grill + Bar
02.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Banquet Server
The Kookery
12.2022 - 01.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
Server
Neva Hongry
03.2022 - 04.2024
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Education
Associate of Science - Criminal Justice
Riverside City College
Riverside, CA03.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Service prioritization
- Professional Appearance
- Cleanliness standards
- Reliable and Responsible
- Adaptable and Flexible
Timeline
Banquet Server
The Kookery
12.2022 - 01.2024
Server
Neva Hongry
03.2022 - 04.2024
Server
Applebee's Grill + Bar
02.2020 - 08.2021
Associate of Science - Criminal Justice
Riverside City College