Alexandra Ortiz
City of Irving
Arlington,TX
7
years of professional experience
Administration Assistant supporting office operations through accurate data entry, processing 50+ applications per week, mail distribution, and bookkeeping tasks. Drafts correspondence for senior management, maintains filing systems, and keeps procedures organized for day-to-day workflow. Handles visitor and caller inquiries with a professional front-office approach.
Work History
ADMINISTRATION ASSISTANT
2 Years 4 Months- Process invoices in accordance with city policies and procedures.
- Maintain filing systems and data entry tasks to keep office records organized and accessible.
- Coordinate mail distribution and bookkeeping activities to support smooth daily office operations.
- Draft emails, letters, and internal correspondence for senior management using Google Workspace.
RECEPTIONIST CLERK
1 Year 10 Months- Answered incoming calls daily to resolve customer issues and schedule appointments.
- Maintained a clean, organized reception area to create a positive first impression.
- Scheduled appointments and coordinated calendars to keep front-desk traffic organized.
- Tracked license plates carefully and distributed them accurately to guests and customers.
- Completed data entry to support day-to-day front office operations.
- Filed documents and maintained organized records for the reception desk.
FRONT DESK AGENT
6 Months- Collected room deposits, fees, and payments while maintaining accurate front desk records.
- Used OnQ to process reservations, check-ins, and check-outs efficiently during daily guest arrivals.
- Provided confirmation details clearly, supporting smooth guest arrivals and stay planning.
- Resolved guest needs courteously at the desk while balancing multiple requests at once.
- Maintained organized office correspondence and data entry tasks to support front desk operations.
SUPERVISOR
2 Years 3 Months- Supervised daily department operations, balancing staffing, customer flow, and service priorities throughout each shift.
- Documented customer issues and follow-up actions, maintaining clear records for repeat concerns and service trends.
- Communicated policies and updates to team members and guests to support consistent service during busy periods.
Education
Skills
Customer service
Multitasking
Verbal and written communication
Inbound phone calls
Appointment scheduling
Visitor reception
Data entry
Calendar coordination
Office correspondence
Document filing
Microsoft Office Suite
Google Workspace
Timeline
ADMINISTRATION ASSISTANT
City of Irving
07.2024 - CurrentRead More
RECEPTIONIST CLERK
David Mcdavid Honda Of Frisco
08.2022 - 06.2024Read More
FRONT DESK AGENT
Embassy Suites
02.2022 - 08.2022Read More
SUPERVISOR
Cowboy Chicken
11.2019 - 02.2022Read More
Tarrant County College
Read More