Alexandra Payne
Copperas Cove,TX
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I am Adept at working effectively unsupervised and quickly mastering new skills, a committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Crossroads Veterinary Hospital
Copperas Cove, TX
12.2016 - Current
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Processed incoming mail on a daily basis.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Greeted clients and their pets upon arrival at the clinic.
- Conducted regular audits of patient records to ensure accuracy of data entered into system.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Ordered office supplies as needed and maintained a clean reception area.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Kept track of client's payment history and updated account information accordingly.
- Processed payments from clients including cash, credit cards, and checks.
- Ordered office supplies as needed.
- Filed medical records in an organized manner for easy access when needed.
- Processed financial transactions for clients.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
Veterinary Technician
Crossroads Veterinary Hospital
Copperas Cove, TX
12.2016 - Current
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Dispensed prescription medications upon request from veterinarians.
- Responded promptly to emergency calls outside normal business hours.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Obtained relevant health history and information from clients to maintain medical charts.
- Operated anesthesia, oxygen and monitoring equipment.
- Prepared and labeled medications and instructed client on administration.
Education
Copperas Cove High School
Copperas Cove, TX04-2013
Skills
- Appointment Scheduling
- Attention to Detail
- Teamwork and Collaboration
- Record Request Management
- Veterinary Medical Records Software
- Filling Prescriptions
References
References available upon request.
Timeline
Veterinary Receptionist
Crossroads Veterinary Hospital
12.2016 - Current
Veterinary Technician
Crossroads Veterinary Hospital
12.2016 - Current
Copperas Cove High School
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