Alexandra Perales
Chicago,IL
Summary
Patient Coordinator at A&M Management with a proven track record in enhancing front office efficiency and delivering exceptional customer service. Skilled in HIPAA compliance and electronic records management, I excel in building strong relationships with patients and providers, ensuring seamless care coordination and addressing concerns with empathy and professionalism.
Overview
3
3
years of professional experience
Work History
Patient Coordinator
A&M Management
05.2021 - 06.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Used CERNER Software to maintain electronic patient files, successfully maintaining thousands of patient files.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
Education
Associate of Science
Harold Washington College
Chicago, IL05-2022
Skills
- Appointment Scheduling & Coordination
- Patient Confidentiality & HIPAA Compliance
- Electronic Records Management
- Office Administration
- Patient Care and Education
- Customer Service & Conflict Resolution
- Medical Inventory Management
- Microsoft Office (Word, Excel, Outlook)
- Medical Terminology
- Patient Intake & Data Entry
- Multi-line Phone Systems & Call Management
Languages
English
Spanish
Interests
- Ability to thrive in a high-pressure, fast-paced work environment
- Committed to ongoing professional development and continuing education
Timeline
Patient Coordinator
A&M Management
05.2021 - 06.2024
Associate of Science
Harold Washington College
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