RACHELLEY LORMEUS
TAMARAC
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Patient Care Coordinator
Brain and Body Longevity Center
Deerfield Beach
01.2026 - Current
- Scheduling appointments for patients with doctors or specialists
- Communicating with patients about their care, procedures, or follow-ups
- Managing patient records and paperwork
- Verifying insurance and explaining coverage
- Coordinating treatments between different healthcare providers
- Helping patients understand medical instructions or treatment plans
- Following up with patients after visits or procedures
Customer Service Associate
Publix Super Markets
Tamarac
09.2022 - Current
- Delivered excellent customer service and assisted with purchases, returns, and store inquiries.
- Handled cash, processed payments, and maintained accuracy at the register.
- Supported team members and contributed to efficient store operations.
- Maintained a calm and professional manner during high-traffic periods.
- Helped uphold Publix's high standards of customer care.
Front Desk Agent
Holiday Inn
Plantation
06.2024 - 03.2025
- Greeted and checked in guests efficiently, reducing average wait times with a standardized process.
- Resolved guest inquiries and complaints, resulting in measurable improvements in guest satisfaction.
- Processed payments and refunds accurately using the property management system to minimize transaction errors.
- Coordinated with housekeeping and maintenance to ensure timely room readiness and faster issue resolution.
- Managed reservations and phone inquiries while providing clear information about hotel services to drive repeat bookings.
- Fostered a welcoming atmosphere by engaging guests with personalized service, enhancing their overall satisfaction and loyalty.
Medical Assistant/Front Office Support
Health Rehab
Coral Springs
05.2022 - 09.2023
- Performed patient check-in and check-out, collected demographic and insurance information, and ensured accurate EMR entry.
- Assisted with verifying insurance coverage and obtaining necessary documents.
- Explained clinic policies and guided patients through required signatures.
- Scheduled appointments, managed referrals, and maintained organized patient records.
- Provided courteous, patient-centered communication in a fast-paced environment.
- Supported staff with workflow coordination to ensure efficient clinic operations.
Education
NURSING -
Broward College
Fort Lauderdale, FL 08.2024 - 03.2026
HIGH SCHOOL DIPLOMA -
Nova High School
Davie, FL 08.2020 - 01.2024
Skills
- Patient check-in & check-out
- Appointment scheduling & coordination
- Insurance verification
- EMR/EHR systems
- Customer service & conflict resolution
- Front desk operations
- Cash handling & payment processing
- Professional communication
- Problem-solving & multitasking
- Organizational skills
- Microsoft Office & computer proficiency
Additional Information
Class D Security License (Active), Flexible availability, Fast learner with strong attention to detail, Comfortable in medical office environments
Timeline
Patient Care Coordinator
Brain and Body Longevity Center
01.2026 - Current
NURSING -
Broward College
08.2024 - 03.2026
Front Desk Agent
Holiday Inn
06.2024 - 03.2025
Customer Service Associate
Publix Super Markets
09.2022 - Current
Medical Assistant/Front Office Support
Health Rehab
05.2022 - 09.2023
HIGH SCHOOL DIPLOMA -
Nova High School
08.2020 - 01.2024