Kaylee Ellis
Baton Rouge
Summary
Accommodating Patient Care Representative proficient in working to ensure the best interests of health care provider's clients are being met. Adept at scheduling appointments, reducing financial risks, and recognizing the urgency of patients' complaints. Excellent customer service skills to remain professional and collected in tense situations.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
Fast Pace Urgent Care
Baton Rouge
03.2024 - Current
- Greeted and assisted patients with check-in, paperwork, and appointment preparation
- Collected and verified patient demographic and insurance information
- Maintained accurate patient records in electronic systems
- Communicated clearly with patients regarding procedures, scheduling, and follow-ups
- Ensured compliance with HIPAA and office policies
- Supported providers in delivering efficient and compassionate patient care
Dental Administrative Assistant
CareSouth Medical and Dental
Baton Rouge
01.2018 - 02.2024
- Managed high-volume phone calls and appointment scheduling
- Assisted patients with intake paperwork and documentation
- Resolved billing inquiries and payment concerns professionally
Education
Dental Assistant -
Medical Training College
Skills
- Patient Check-In & Check-Out
- Appointment Scheduling
- Insurance Verification & Data Entry
- HIPAA & Patient Confidentiality
- Electronic Medical Records (EMR/EHR)
- Customer Service & Phone Etiquette
- Multitasking in Fast-Paced Settings
- Compassionate Patient Support
Timeline
Patient Care Representative
Fast Pace Urgent Care
03.2024 - Current
Dental Administrative Assistant
CareSouth Medical and Dental
01.2018 - 02.2024
Dental Assistant -
Medical Training College