Alexandra Perticone
Melville,NY
Summary
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
7
7
years of professional experience
Work History
Concierge
LIU Post
09.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Assistant to Head Chair of Music Department
James McRoy
09.2021 - Current
- Assist manager in all aspects of business operations.
- Work closely with my employer to complete tasks to benefit LIU Post Music Department
Waitress
Burger Village
01.2021 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
Mario's Pizzeria
06.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Camp Counselor & Lesson Assistant
Parkview Equestrian Center
06.2016 - 03.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
Bachelor of Arts - Music Education
LIU Post
Greenvale, NY05.2023
Skills
- Event Planning
- Customer Service
- Social Media Networking
- Safety Procedures
- Project Oversight
- Conflict Resolution
- Team Supervision
- Classroom Instruction
- Student Engagement
Timeline
Concierge
LIU Post
09.2023 - Current
Assistant to Head Chair of Music Department
James McRoy
09.2021 - Current
Waitress
Burger Village
01.2021 - 09.2023
Cashier
Mario's Pizzeria
06.2020 - 11.2021
Camp Counselor & Lesson Assistant
Parkview Equestrian Center
06.2016 - 03.2020
Bachelor of Arts - Music Education
LIU Post
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