Alexandra Philippe
Covington,Ga
Summary
An exceptionally organized administrative assistant, centered on customer satisfaction, with a background in customer service, aiming to utilize my exceptional communication, problem-solving, and time management abilities. My goal is to deliver outstanding customer service, optimize administrative processes, and maintain efficient organizational operations.
Overview
14
14
years of professional experience
Work History
Assistant
M&N Cleaning Services
05.2024 - Current
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Call Center Representative
Contact Center Solutions
01.2014 - 05.2024
- Company Overview: Areas: Tech Support, Billing, Product Information
- Resolved technical inquiries promptly and efficiently
- Promptly handled billing queries and efficiently resolved customer issues, requests, and complaints, ensuring a reliable and positive relationship
- Fielded inquiries from existing customers and potential guests about products and their benefits to the customers
- Areas: Tech Support, Billing, Product Information
Time Warner Cable Representative
Stream
01.2011 - 01.2014
- Company Overview: Areas: Billing, Technical Support, Upselling
- Provided precise responses to customer inquiries by following a specific script, employing active listening skills, and leveraging in-depth product knowledge to address their concerns and promote additional products
- Addressed billing questions promptly and resolved customer issues, requests, and complaints efficiently
- Assisted with technical issues by addressing and resolving customer inquiries related to technical problems
- Areas: Billing, Technical Support, Upselling
Education
GED -
Pearson Vue
Covington Georgia 10-2024
Skills
- Customer Service
- Communication
- Time management
- Organizational skills
- Critical Thinking
- Problem Solving
- Data entry
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant
M&N Cleaning Services
05.2024 - Current
Call Center Representative
Contact Center Solutions
01.2014 - 05.2024
Time Warner Cable Representative
Stream
01.2011 - 01.2014
GED -
Pearson Vue