Alexandra Poole
Forest Lake,MN
Summary
Dynamic professional with a proven track record in hospitality management, notably at Clive’s Roadhouse, where I enhanced service efficiency and quality. Skilled in cash handling and exceptional customer service, I excel in creating memorable guest experiences and fostering a positive work environment. Demonstrated ability to lead with a strong work ethic, achieving significant improvements in customer satisfaction and operational excellence.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Baldamar
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Restaurant Manager
Clive’s Roadhouse
09.2023 - 08.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Bar Manager
Applebees
06.2020 - 09.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Education
High School Diploma -
Desert Ridge High School
Mesa, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Fine dining
- Wine knowledge
- Memory retention
- Menu memorization
- High volume dining
Timeline
Server
Baldamar
08.2024 - Current
Restaurant Manager
Clive’s Roadhouse
09.2023 - 08.2024
Bar Manager
Applebees
06.2020 - 09.2023
High School Diploma -
Desert Ridge High School
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