alexandra porter
Bowling Green,KY
Summary
With 16+ years of experience I am proven to excel in high-volume dining environments, I leveraged my multitasking abilities and exceptional customer service skills at Texas Roadhouse to significantly enhance guest satisfaction. My expertise in sales techniques and hospitality service, coupled with a strong work ethic, drove consistent performance achievements, including surpassing sales targets. Collaborative and detail-oriented, I thrive in team settings, ensuring seamless service and memorable dining experiences.
Overview
16
16
years of professional experience
Work History
Server
Texas Roadhouse
01.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Pizza Hut
02.2015 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Dennys Restaurant
01.2010 - 12.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Shoney's Restaurant
06.2008 - 12.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma - Business Management
Greenwood High School
Bowling Green, KY05.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Table Bussing
- Suggestive Selling
- Tableside Etiquette
- Food sales and promotion
- Warm and Friendly
- Reliability
- Multitasking Abilities
- High Energy and Stamina
- Problem-Solving
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Time Management
Timeline
Server
Texas Roadhouse
01.2021 - Current
Server
Pizza Hut
02.2015 - 03.2020
Server
Dennys Restaurant
01.2010 - 12.2015
Server
Shoney's Restaurant
06.2008 - 12.2010
High School Diploma - Business Management
Greenwood High School