Alexandra Ramirez
Round Lake,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Account Specialist
MITSUBISHI ELECTRIC AUTOMATION
Vernon Hills, IL
03.2023 - Current
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Processed orders and demos with quotes or with purchase orders received by customers.
- Check stock and inventory as customers request information.
- Communicate with other departments, such as the warehouse, credit, purchasing, etc., to provide information for customers.
- Processed account applications, credit memos, invoices, payments and other related documents.
CUSTOMER BILLING SPECIALIST
CDL Consultants
Remote
06.2022 - 03.2023
- Reviewed contracts prior to sending invoices, verifying accuracy of rates and terms
- Implemented new software systems related to invoice processing and payment tracking
- Designed training materials for new employees about the company's billing procedures
- Demonstrated strong organizational skills while managing multiple accounts simultaneously.
CUSTOMER SERVICE CASHIER
Rosatis
04.2020 - 06.2022
- Maintained high standards of customer service during high-volume, fast-paced operations
- Performed store opening and closing duties as required
- Built positive relationships with customers by providing friendly and helpful service
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously.
Education
HIGH SCHOOL DIPLOMA -
Grant Community High School
05.2022
Skills
- Attention to Detail
- Problem Solving
- Call Center Experience
- Multitasking
- Telephone Etiquette
- Salesforce
- Dispute resolution
- Conflict resolution
- Payment processing
- Time management
- Critical thinking
- SAP Systems
Languages
Spanish
Native/ Bilingual
Timeline
Customer Account Specialist
MITSUBISHI ELECTRIC AUTOMATION
03.2023 - Current
CUSTOMER BILLING SPECIALIST
CDL Consultants
06.2022 - 03.2023
CUSTOMER SERVICE CASHIER
Rosatis
04.2020 - 06.2022
HIGH SCHOOL DIPLOMA -
Grant Community High School
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