ALEXANDRA REYES
Orlando,FL
Summary
A reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable with a background in creating positive relationships and exceeding goals. Is able to remain calm and professional in high-volume situations. A dedicated professional with demonstrated strengths in customer service, time management, excellent verbal and written communication.
Overview
13
13
years of professional experience
Work History
Chat Support Representative Work From Home
Intuit
Orlando, FL
03.2024 - 04.2024
- Provided customer support by addressing inquiries related to product features, pricing plans and orders.
- Aided customers in navigating website and troubleshooting product or service issues.
- Resolved customer complaints in a timely manner with a positive attitude.
- Accurately and completely documented all customer interactions and inquiries in the ticketing system.
- Updated customer data in Salesforce system with detailed notes.
Host
Marriott International
Orlando, Florida
02.2019 - 03.2020
- Implemented company procedures for guest-seating, ensuring the correct use of station charts and workflow.
- Demonstrated superior customer service through prompt greetings and warm welcomes to guests.
- Collaborated with FOH and BOH teams to ensure efficient operations, high-quality foodservice, and maximum guest satisfaction.
- Interacted with customers over the phone, resolving inquiries and relaying messages.
Cashier
Marriott International
Orlando, Florida
11.2018 - 01.2019
- Engaged customers in pleasant conversation during cash register transactions.
- Identified and resolved issues using proactive problem-solving skills and critical thinking.
- Boosted sales by actively promoting promotions and special offers to customers.
- Provided accurate reporting on sales transactions and expenses.
Server
Ruby Tuesday
Orlando, Florida
03.2012 - 03.2015
- Adhered to state liquor regulations, safety, sanitization, and food handling guidelines.
- Initiated and promptly responded to guest needs for personalized service.
- Provided prompt delivery of food and beverages to customers.
- Professionally communicated with customers, colleagues, and supervisors.
Games Attendant
SeaWorld Parks & Entertainment
Orlando, Florida
11.2011 - 03.2012
- Enhanced customer satisfaction through informative guidance on facility and entertainment operations.
- Processed payments and maintained accurate attendance and sales logs.
- Responded to customer requests and concerns, ensuring positive guest experience aligned with company values.
Cashier
Toys 'R' Us
Orlando, Florida
06.2011 - 08.2011
- Performed cash drawer balancing at the start and end of all shifts, with a focus on identifying and resolving any discrepancies.
- Resolved guest issues by collaborating with customer service leaders and area managers to address individual needs.
- Provided customers with information regarding upcoming promotions and product availability.
Education
Associate in Science (A.S.) - Medical Administration -
Valencia Community College
12.2022
Technical Certificate - Medical Transcription -
Valencia Community College
12.2022
Technical Certificate - Medical Office Support -
Valencia Community College
12.2021
Associate in Arts (A.A.) -
Valencia Community College
12.2016
Skills
- Quick problem solver
- Customer Service
- Hospitality and Accommodation
- Active listener
- Time Management
- Salesforce
- Teamwork and Collaboration
- Decision-Making
- Strong Work Ethic
Languages
- Fluent
- Spanish
Languages
Spanish
Professional
Timeline
Chat Support Representative Work From Home
Intuit
03.2024 - 04.2024
Host
Marriott International
02.2019 - 03.2020
Cashier
Marriott International
11.2018 - 01.2019
Server
Ruby Tuesday
03.2012 - 03.2015
Games Attendant
SeaWorld Parks & Entertainment
11.2011 - 03.2012
Cashier
Toys 'R' Us
06.2011 - 08.2011
Associate in Science (A.S.) - Medical Administration -
Valencia Community College
Technical Certificate - Medical Transcription -
Valencia Community College
Technical Certificate - Medical Office Support -
Valencia Community College
Associate in Arts (A.A.) -
Valencia Community College