Alexandra Reyes
Los Angeles,CA
Summary
Dedicated optical technician driven by a passion for patient care and exceptional communication skills. A committed and adaptable team player, ready to support colleagues and patients while excelling at managing multiple tasks and responsibilities.
Overview
7
7
years of professional experience
Work History
Optician
Marshal B Ketchum Eye University
01.2025 - Current
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Team Leader
Walmart
09.2021 - 12.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Territory Sales Lead
Anderson Merchandiser
05.2018 - 09.2021
- Worked closely with the distribution team to ensure timely delivery of products, resulting in high levels of customer satisfaction.
- Developed customized proposals for prospective clients based on their specific needs, leading to successful deal closures.
- Increased overall sales by developing and executing effective territory sales strategies.
- Built strong relationships with key clients through consistent communication and excellent customer service.
Education
Optical Technician - Optical Technology
American Career College
Los Angeles, CA12.2024
Business Management - undefined
Bellevue University
10.2024
Skills
- Service excellence
- Precision optical measurements
- Insurance eligibility verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Optical orders
- Frame selection
- Product upselling
- Visual acuity testing
- Eyewear brands
- Optical terminology
- Eyewear trends
- Attention to detail
- Time management
- Excellent communication
- Multitasking
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Optician
Marshal B Ketchum Eye University
01.2025 - Current
Team Leader
Walmart
09.2021 - 12.2024
Territory Sales Lead
Anderson Merchandiser
05.2018 - 09.2021
Business Management - undefined
Bellevue University
Optical Technician - Optical Technology
American Career College
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