Alexandra Riggs
Pennsville
Summary
Responsible Food and Beverage Manager adhering to food, health and safety standards. Expert organizer plans customer orders, collects necessary ingredients and promptly prepares food and beverages. Friendly manager establishes strong relationships with employees and vendors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Wawa
Williamstown
02.2025 - Current
- Supervised daily operations to ensure efficient team performance.
- Managed inventory levels using tracking systems to maintain stock accuracy.
- Trained new employees on safety protocols and operational procedures.
- Facilitated communication between departments to improve workflow efficiency.
- Assisted in resolving customer inquiries with effective solutions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Customer Service Supervisor
Wawa
Sicklerville
10.2023 - 05.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Bachelor of Arts in Criminal Justice - Criminal Justice
Stockton University
Absecon, NJ05-2023
Skills
- Inventory management
- Operational efficiency
- Customer service
- Employee training
- Crisis management
- Team collaboration
- Workflow optimization
- Problem identification
- Leadership development
- Cost control
- Project management
- Empathy and compassion
Certification
- Certificate in Serv Safe
Timeline
Food and Beverage Manager
Wawa
02.2025 - Current
Customer Service Supervisor
Wawa
10.2023 - 05.2024
Bachelor of Arts in Criminal Justice - Criminal Justice
Stockton University
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