Alexandra Rivera
Chicopee,MA
Summary
Dynamic supervisor with expertise in training and mentoring teams. Proven ability to enhance customer service and implement effective inventory management practices, resulting in improved operational efficiency.
Accomplished supervisor with a track record of driving high standards in customer service and staff management. Known for attention to detail and strong decision-making skills, contributing to reduced stock discrepancies and increased team performance.
Dedicated professional skilled in employee motivation and training. Experienced in optimizing operations and enhancing customer satisfaction through effective team leadership and strategic inventory management.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
12
12
years of professional experience
Work History
Supervisor
Sephora at Kohls
West Springfield, MA
07.2021 - 10.2024
- Supervised daily operations, ensuring high standards of customer service and product presentation.
- Trained and mentored team members on product knowledge and sales techniques to enhance performance.
- Implemented inventory management practices, reducing stock discrepancies and improving availability.
- Analyzed sales data to identify trends, adjusting strategies to meet customer needs effectively.
- Developed staff schedules, optimizing coverage for peak hours while managing labor costs efficiently.
- Facilitated regular team meetings to align goals, share best practices, and motivate staff engagement.
- Collaborated with cross-functional teams to execute promotional events that increased foot traffic and sales revenue.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Operations
Sephora at Kohls
West Springfield, MA
04.2019 - 07.2021
- Supervised and completed program operations.
- Organized office operations, leading daily activities and controlling correspondence.
- Understood cross-functional business operations.
- Collaborated with medical directors and providers within practice operations.
- Trained and mentored personnel in combat operations and tactics.
- Collaborated with other staff to support smooth daily operations.
- Conducted thorough operations reviews, resulting in increased productivity.
- Assisted with operations planning and execution.
Lead of Jewelry
Kohls
West Springfield, MA
03.2013 - 04.2019
- Led jewelry department operations, ensuring optimal product presentation and customer engagement.
- Trained and mentored team members on sales techniques and product knowledge to enhance performance.
- Analyzed inventory levels, implementing strategies to reduce shrinkage and improve stock accuracy.
- Coordinated promotional displays, aligning with marketing initiatives to drive traffic and sales growth.
- Developed streamlined processes for jewelry repairs, improving turnaround time and customer satisfaction.
- Monitored sales trends, providing insights for merchandise selection and pricing adjustments.
- Ensured compliance with company policies regarding safety and security in jewelry handling procedures.
- Implemented loss prevention measures that contributed to reducing shrinkage rates while maintaining a positive shopping experience for customers.
- Conducted regular audits of merchandise to maintain security, prevent theft, and ensure compliance with company standards.
- Coordinated with store management on annual performance reviews and provided input on team member strengths, areas for improvement, and potential growth opportunities.
Education
CNA/HHA - CNA/HHA
Red Cross
East Springfield, Ma06.2015
Program - Computer Information Systems
Clerical of The Americas
Holyoke Ma 05.2008
High School Diploma -
Dean Tech.
Holyoke, MA07.2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Employee motivation
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Sephora at Kohls
07.2021 - 10.2024
Operations
Sephora at Kohls
04.2019 - 07.2021
Lead of Jewelry
Kohls
03.2013 - 04.2019
CNA/HHA - CNA/HHA
Red Cross
Program - Computer Information Systems
Clerical of The Americas
High School Diploma -
Dean Tech.