Alexandra Rivera Carlo
Medical Assistant
Tampa,FL
Summary
Dynamic Medical Assistant with a proven track record at Complete Care LLC, excelling in patient care coordination and EHR management. Known for compassionate communication and a strong commitment to HIPAA compliance, I enhance clinic efficiency and patient satisfaction through effective scheduling and clinical documentation. Bilingual in English and Spanish, I foster trust and understanding with diverse patient populations.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Complete Care LLC
Tampa, FL
12.2025 - Current
- Assisted patients with intake procedures and prepared them for examinations.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Supported healthcare providers during patient consultations and procedures.
- Coordinated appointments and managed scheduling to optimize clinic flow.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Ensured compliance with safety protocols and maintained cleanliness in clinical areas.
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Streamlined administrative processes to improve operational efficiency within the clinic.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Receptionist
Robert Martinez MD PA
Tampa , FL
03.2025 - 09.2025
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Assisted with insurance verification, ensuring accurate patient data entry and processing.
- Communicated effectively with patients and medical staff to enhance service delivery and care coordination.
- Maintained organized records and files, supporting compliance with regulatory standards and best practices.
- Handled incoming phone calls, addressing inquiries and resolving issues promptly to improve patient satisfaction.
- Processed payments and managed billing inquiries, contributing to efficient financial operations within the practice.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Executive Assistant
Grand Health Center
08.2018 - 03.2025
- Coordinated executive schedules and arranged complex travel itineraries to optimize time management.
- Managed communication between executives and internal/external stakeholders, ensuring timely information flow.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in preparing meeting agendas and taking minutes, supporting effective decision-making processes.
- Oversaw vendor relationships, negotiating contracts to ensure cost-effective service delivery for office supplies.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Master of Science - Medical Sciences
Ponce Health Sciences University
St Louis, MO05.2026
Bachelor of Science - Biomedical Sciences
Pontifical Catholic University
Ponce, PR05.2020
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital signs monitoring
EMR / EHR
Direct patient care
Clinical documentation
Patient-focused care
Data entry
Reliable team player
Electronic health records
Procedure assistance
Compassionate
Patient assessments
Medical procedures
Professionalism and ethics
Maintaining confidentiality
Patient care coordination
Patient flow management
Medical office administration
Fluent in English and Spanish
Prioritizing stat orders
Professional bedside manner
Monitoring patient progress
Diagnostic procedures
Reliable transportation
Organized and Punctual
Timeline
Medical Assistant
Complete Care LLC
12.2025 - Current
Medical Receptionist
Robert Martinez MD PA
03.2025 - 09.2025
Executive Assistant
Grand Health Center
08.2018 - 03.2025
Master of Science - Medical Sciences
Ponce Health Sciences University
Bachelor of Science - Biomedical Sciences
Pontifical Catholic University