Alexandra Roberts
Brooklyn,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
HHA
CARE365
Brooklyn, NY
12.2022 - 02.2024
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Maintained accurate records of patient care, condition, progress and concerns.
- Transported clients to medical appointments or other destinations as needed.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
School Administrator
DOE
Brooklyn, NY
02.2021 - 01.2023
- Prepared handouts, study materials and other teaching aids.
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
- Distributed textbooks, workbooks, papers and pencils to students.
- Planned and led activities to develop students' physical, emotional and social growth.
PRODUCE CLERK
PATHMARK
Brooklyn
01.2019 - 01.2020
- Rotated produce items to ensure freshness.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Followed instructions to properly arrange merchandise items.
SECURITY GUARD
MADDISON SECURITY
Brooklyn
01.2019 - 01.2019
- Responded to alarms and requests for help
- Patrolled crowds during events to preserve order and promote security.
- Monitored security cameras to identify and respond to suspicious activity.
- Identified suspicious activity to determine appropriate response.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
CSR
EDIBLE ARRANGEMENTS
Brooklyn
01.2018 - 01.2018
- Took orders by phone/internet; coordinated the delivery and production of arrangements
- Completed contracts, exchanges and/or refunds
- Keep records of customer transaction, inquires, complaints and comments
- Resolved customer service and/or complaints.
Education
NYS Security Guard License -
New York State
Professional Salesperson Certification -
ResCare Youth Pathways
CSR Certification -
ResCare Youth Pathways
Skills
- Communication abilities
- Documentation proficiency
- Toileting support
- Dressing and grooming
- Bathing Assistance
- Housekeeping tasks
- Patient Care
References
References available upon request.
Timeline
HHA
CARE365
12.2022 - 02.2024
School Administrator
DOE
02.2021 - 01.2023
PRODUCE CLERK
PATHMARK
01.2019 - 01.2020
SECURITY GUARD
MADDISON SECURITY
01.2019 - 01.2019
CSR
EDIBLE ARRANGEMENTS
01.2018 - 01.2018
NYS Security Guard License -
New York State
Professional Salesperson Certification -
ResCare Youth Pathways
CSR Certification -
ResCare Youth Pathways
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