Alexandra Rodríguez Zambrano
Falls Church
Summary
Bilingual (Intermediate -English/Spanish) professional with over five years of administrative and program support experience, including one year in ESL education. Results-driven with a strong background in student recruitment, community outreach, and enrollment growth. Skilled at building trust with diverse and immigrant communities, identifying prospective students, and guiding them through the enrollment process to achieve registration goals. Proven ability to promote educational programs, deliver persuasive communication, and provide excellent customer service. Proactive, adaptable, and highly motivated to increase student engagement and expand access to English language education.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Uceda International
Falls Church, VA
05.2025 - Current
- Supported the daily operations of the institute, ensuring smooth class scheduling and efficient use of resources.
- Coordinated student enrollment processes, including registrations, level assessments, and orientation.
- Conducted external activities to support the enrollment of new students through campaigns.
- Managed calls and used online communication channels to collect outstanding payments and ensure timely student payments.
- Received cash and check payments for students’ monthly tuition
- Ensured a positive and welcoming environment for students, staff, and visitors.
Au Pair
Agent Au Pair
Jersey City, NJ
09.2021 - 09.2023
Clinic Marly - El Centro De Los Sentidos
Administration Service and Call Center
Bogota, Colombia
09.2019 - 08.2021
- Main administrative activities.
- Database management.
- Updating customer information.
- Logging calls and outcomes.
- Organization of contacts and leads.
- Attendance and punctuality tracking.
Bank Davivienda
Cashier
Bogota, Colombia
07.2018 - 09.2019
Nexarte (Brinks – Payment and Collection Centers)
Operator
Bogota, Colombia
07.2018 - 09.2019
- Counting, clasification and saving money.
Education
High School Diploma -
CSF Centro De Servicios Financieros
Bogota, Colombia09-2015
Skills
- Customer service
- Money handling
- Process tracking and deadline compliance
- Effective communication (oral and written)
- Teamwork
- Problem-solving
- Professional interaction with clients and teams
- Confidentiality and handling of sensitive information
- Adaptability in dynamic environments
- Proactivity and initiative
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant Manager
Uceda International
05.2025 - Current
Au Pair
Agent Au Pair
09.2021 - 09.2023
Clinic Marly - El Centro De Los Sentidos
Administration Service and Call Center
09.2019 - 08.2021
Bank Davivienda
Cashier
07.2018 - 09.2019
Nexarte (Brinks – Payment and Collection Centers)
Operator
07.2018 - 09.2019
High School Diploma -
CSF Centro De Servicios Financieros
FURTHER TRAINING
- UCEDA INTERNATIONAL: F1 Visa (Currently)
PERSONAL INFORMATION
- ID: NJ Driver license : R6094 01900 51972
- Date of birth : 1997-01-26
- Please of birth : Bogotá D.C / Colombia