ALEXANDRA RODRIGUEZ
Miami,FL
Summary
Patient-centered healthcare program coordinator with 4+ years of experience in coordinating complex care across specialties, insurance, external providers and stakeholders. Proven ability to manage high-volume management of caseloads, resolve barriers to care, and drive timely treatment initiation in fast paced environments. Experienced in surgical and infusion pathways, insurance navigation and patient advocacy. Bilingual in English and Spanish with proficiency in Epic, Microsoft Office, Teams and Excel; highly effective in-person and remote coordination environments.
Overview
11
11
years of professional experience
Work History
Business Operations Specialist
University of Miami Dermatology
Coral Gables, FL
02.2023 - Current
- Own and manage 30-40 patient cases daily from referral through treatment completion, serving as primary point of contact for care coordination, education, and issue resolution.
- Maintain trackers for internal and external referrals and a log of positive results to continuously follow up with
- Manage complex patient cases involving surgical and infusion pathways by reviewing pathology, coordinating pre- and post-operative care, securing insurance approval, and ensuring timely treatment initiation.
- Identify and resolve barriers to care including insurance delays, scheduling conflicts and interdepartmental handoffs to prevent treatment disruption.
- Operate independently in a fast-paced environment, prioritizing caseloads and adjusting workflows based on patient urgency and operational needs.
- Maintain accurate, real-time documentation within Epic in strict compliance with HIPAA and institutional policies.
- Educate patients and families regarding procedures, treatment plans, and post-care instructions, ensuring understanding and adherence.
- Advocate for patients by identifying barriers to care and coordinating with social services and internal departments to resolve access issues.
Patient Access Representative
University of Miami Dermatology
Coral Gables, FL
04.2022 - 02.2023
- Supported front-end patient access operations by serving as liaison between patients, physicians, and clinical staff in a high-volume specialty practice.
- Obtained, verified, and entered demographic and financial information to ensure financial clearance and accurate patient accounts.
- Verified insurance eligibility, communicated coverage outcomes to patients and providers, and assisted with alternative solutions when eligibility failed.
- Scheduled routine, surgical, overbooked, and expedited appointments while balancing provider availability, urgency and workflow efficiency.
- Coordinated prior authorizations and referrals in collaboration with clinical and administrative departments.
- Educated patients on their rights and financial obligations; processed payments.
- Maintained accurate records, documentation, and clerical workflows in compliance with healthcare regulations.
- Provided professional telephone support and issue escalation while prioritizing patient experience.
Sales Consultant & Customer Service Specialist
BestBuy
Miami, FL
08.2015 - 04.2022
- Delivered high-volume customer service across in-person, phone, and email channels.
- Coordinated end-to-end customer projects from consultation through installation and follow-up.
- Acted as a liaison between customers, internal teams, and external service providers to resolve complex issues.
Education
Associate of Arts - Health Administration
Miami Dade College
Miami, FL10-2026
High School Diploma -
Felix Varela Senior High School
Miami, FLSkills
- Patient intake management
- Care coordination
- Treatment Pathway Navigation (Surgical & Infusion)
- Care resolution strategies
- Insurance verification
- HIPAA compliance
- ICD- 10 Familiarity
- Cross-functional communication
- Clinical data management
- Quality improvement
LANGUAGES
Fluent in English and Spanish
Timeline
Business Operations Specialist
University of Miami Dermatology
02.2023 - Current
Patient Access Representative
University of Miami Dermatology
04.2022 - 02.2023
Sales Consultant & Customer Service Specialist
BestBuy
08.2015 - 04.2022
Associate of Arts - Health Administration
Miami Dade College
High School Diploma -
Felix Varela Senior High School