Alexandra Ruiz
St. Cloud,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Service Channel
Saint Cloud , FL
02.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Assistant Manager
Dunkin' Donuts
Kissimmee, FL
01.2014 - 01.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
GED -
Alco
Kissimmee, FL06.2011
Skills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Service Channel
02.2019 - Current
Assistant Manager
Dunkin' Donuts
01.2014 - 01.2019
GED -
Alco
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