Amber Miller
Richland,WA
Summary
Detail-oriented customer service representative offering 20 years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives. Seeking a full time position.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Horse Sense Vet
Richland , WA
2022.09 - Current
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Filed medical records in an organized manner for easy access when needed.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
Lead Customer Care Representative/Kennel Staff
City Of Pasco
Pasco , WA
2022.06 - 2023.01
- Supervised and motivated customer service teams to maximize business performance.
- Delivered fast, friendly and knowledgeable service for routine questions. Kept customer and system account information accurate.
- Interacted with customers to provide information in response to inquiries regarding adoptable pets.
- Followed up on emailed customer inquiries within standard response times.
- Complete daily cleaning and sanitizing for all shelter animals to ensure proper husbandry for each
- Processed and collected payment and applied to accounts.
Office Manager/Lead Customer Service Representative
Horse Heaven Hills Pet Urgent Care
Kennewick , WA
2019.06 - 2022.09
- Trained staff to provide excellent customer service to challenging customers.
- Promoted clean, safe, friendly work environment for employees and guests.
- Monitored team of 7 Customer Services Representatives to assess knowledge, tone and adherence to company policy.
- Coordinated schedule to maintain appropriate staff coverage.
- Daily scheduling of appointments
- Resolved customer inquiries and complaints
- Worked in high volume/fast paced environment daily while maintaining composure
Customer Service Representative
VCA Meadow Hills Animal Hospital
Kennewick , WA
2017.01 - 2019.06
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing clients by attending closely to concerns and developing solutions for their pets.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance. Scheduled and confirmed appointments.
Education
High School Diploma -
Richland High School
Richland, WA2001-06
Skills
- Paperwork Processing
- Account Updating
- Data Entry
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Maintenance Efficient and Detail-Oriented Payment Processing
- Team-Oriented and Cooperative
- Patient and Empathetic
- Time Management
- Excellent Attention to Detail
- Inbound and Outbound Calling
- Creative Problem Solving
References
References available upon request.
Timeline
Customer Service Representative
Horse Sense Vet
2022.09 - Current
Lead Customer Care Representative/Kennel Staff
City Of Pasco
2022.06 - 2023.01
Office Manager/Lead Customer Service Representative
Horse Heaven Hills Pet Urgent Care
2019.06 - 2022.09
Customer Service Representative
VCA Meadow Hills Animal Hospital
2017.01 - 2019.06
High School Diploma -
Richland High School
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