Alexandra Sanders
Jackson,TN
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Waffle House
Jackson, TN
12.2018 - Current
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Monitored cashier performance, providing feedback as needed.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Managed scheduling, payroll, and time off requests for team members.
- Analyzed sales data reports to identify trends in customer buying habits.
- Assisted customers with locating items within the store when requested.
Customer Service Representative
Tractor Supply Company
Remote, TN
01.2024 - 06.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Jackson Central Merry
Jackson, TN05-2016
Skills
- Online Order Picking
- Heavy Lifting
- Store Opening and Closing
- Team Leadership
- Transaction Approvals
- POS System
- Customer Service
- Positive Attitude
- Policy Enforcement
- Cash Drawer Reconciliation
- Shift Scheduling
Timeline
Customer Service Representative
Tractor Supply Company
01.2024 - 06.2024
Cashier Team Lead
Waffle House
12.2018 - Current
High School Diploma -
Jackson Central Merry