Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isaiah Ward

Broomfield,CO

Summary

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.

Overview

1
1
year of professional experience

Work History

Cashier Team Lead

Teriyaki Madness
08.2023 - 02.2024
  • Led cashiers and associates in providing thoughtful customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained stock to meet expected customer demand.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed both cash and card purchases and returns.
  • Trained team members on cash register operation and cash handling.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Mentored new team members on sales software system operation.
  • Communicated with customers and team members to solve problems.
  • Alleviated customer service needs with policy-appropriate solutions.

Line Cook

Rosati's Pizzas
06.2023 - 08.2023
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Assisted in developing new menu items to reflect restaurant's style and standards.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.

Education

No Degree - Student

Northglenn High School
Northglenn, CO
05.2025

Skills

  • Policies and Procedures
  • Deposit Preparation
  • Reliable and Responsible
  • Cash Handling
  • Cash Drawer Balancing
  • Social Perception
  • Team Management
  • Online Order Picking
  • Cash Register Operation
  • New Hire Training
  • Till Counting
  • Honest and Dependable
  • Customer Transactions
  • Coaching and Mentoring
  • Order Taking
  • Opening and closing procedures
  • Drawer management
  • Cash Register Operations
  • POS System proficiency
  • Upselling
  • Inventory Stocking

Timeline

Cashier Team Lead

Teriyaki Madness
08.2023 - 02.2024

Line Cook

Rosati's Pizzas
06.2023 - 08.2023

No Degree - Student

Northglenn High School
Isaiah Ward