Alexandra Santos- Laja

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Delivered pick-up and curbside orders to guests.

* Helped prepare work area for painting by covering furniture, cleaning and wiping down surfaces and sanding.

* Help tape off areas that needed to be protected from paint

* Assisted the painters with carrying and folding equipment

* Thoroughly cleaned paint brushes to prevent damage

* Organized work area to ensure no equipment was lost or damaged

• Reduced wait times for guests by efficiently assembling meal components in a timely manner.
• Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
• Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
• Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Monitored food quality, discarding items that did not meet company or health code standards.
• Assisted in training new line servers, contributing to a cohesive team environment.
• Cross-trained in food line and cash register to provide maximum support to team members.
• Kept work and food areas pristine to meet presentation and food safety requirements.
• Took customer orders and prepared take-out items.
• Rung up purchases, gave change and issued receipts.
• Opened and closed food lines serving items such as protein, salsa and rice.
• Cleaned and sanitized surfaces, tools and equipment.
• Followed all proper handling procedures for prepared foods, ingredients and leftovers.