Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Shelton

Denver,CO

Summary

Dynamic hospitality professional with a passion for people and service excellence. Skilled in resolving challenges with composure and empathy, fostering genuine connections, and contributing to collaborative, guest-centered environments that exceed expectations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Budtender

Native Roots
Denver, Colorado
07.2025 - Current
  • Resolved customer inquiries and issues to enhance satisfaction during visits.
  • Processed transactions accurately with point-of-sale systems and cash handling procedures.
  • Fostered positive customer interactions to uphold company core values.

Barista Trainer

Moxy Hotel
Springfield, Missouri
07.2024 - 07.2025
  • Trained new baristas on beverage preparation and customer service techniques.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Collaborated with management to create a positive working environment for staff.

Server

Char Bar
Kansas City, Missouri
03.2024 - 08.2024
  • Handled member inquiries and resolved issues to enhance customer satisfaction across two states.
  • Assisted in organizing club events, ensuring a welcoming atmosphere for members.
  • Coordinated scheduling for staff to optimize coverage during peak hours.

Assistant Club Manager

Planet Fitness
Denver / Kansas City , CO
11.2021 - 04.2024
  • Coordinated scheduling for staff to optimize coverage during peak hours.
  • Handled member inquiries and resolved issues to enhance customer satisfaction across two states.
  • Supported marketing initiatives by promoting club events and programs.

Education

Some College (No Degree) - Environmental Science

University of Colorado Denver
Aurora, CO

Skills

  • Customer experience excellence – consistently builds genuine rapport and ensures positive experiences across all guest interactions
  • Communication and interpersonal skills – skilled at connecting with diverse teams and clientele with professionalism and empathy
  • Problem solving and critical thinking – quickly assesses situations and delivers practical, service-oriented solutions
  • Adaptability and flexibility – easily adjusts to changing priorities, guest needs, or operational challenges while maintaining composure
  • Time management and organization – balances multiple responsibilities efficiently in fast-paced environments
  • Professionalism and work ethic – reliable, punctual, and dedicated to maintaining a strong standard of excellence

Certification

  • CPR Certified
  • Dean's List

Timeline

Budtender

Native Roots
07.2025 - Current

Barista Trainer

Moxy Hotel
07.2024 - 07.2025

Server

Char Bar
03.2024 - 08.2024

Assistant Club Manager

Planet Fitness
11.2021 - 04.2024

Some College (No Degree) - Environmental Science

University of Colorado Denver

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