Alexandra Smith
Cedar Rapids,IA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Red Robin
Cedar Rapids, Iowa
10.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Supported team members during peak hours to enhance service efficiency.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Insurance Customer Service Representative
Fulcrum Digital
Cedar Rapids, Iowa
04.2025 - Current
- Assisted customers with policy inquiries and claims processing.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Resolved customer complaints and escalated issues as needed.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with underwriting and claims departments to streamline processes.
- Provided training to new team members on company procedures.
Shift Supervisor
Casey's
Cedar Rapids, Iowa
11.2021 - 09.2025
- Supervised daily tasks, and ensured compliance with company policies.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Addressed customer inquiries and resolved issues promptly.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Managed inventory levels and conducted regular stock audits.
- Assisted upper management with daily tasks to meet standard service and quality.
Resident Aide
Corridor Crossing Place
Cedar Rapids, US
04.2018 - 05.2019
- Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
- Assisted residents with daily living activities and personal care tasks.
- Promptly answered call lights from residents seeking assistance or comfort needs.
- Collaborated with healthcare staff to ensure resident needs were met effectively.
- Maintained confidential accurate records of resident status and treatment plans.
Resident Aide
Mayvil
Cedar Rapids, US
11.2017 - 03.2019
- Monitored resident health status and reported changes to nursing staff promptly.
- Assessed status of residents continuously and reported observations to treatment team.
- Assisted residents with daily living activities and personal care tasks.
- Maintained a clean and safe environment for residents to promote comfort.
- Provided assistance to residents during mealtime to ensure proper nutrition.
Education
Some College (No Degree) -
Marshalltown Learning Academy
Marshalltown, IASkills
- Team leadership
- Conflict resolution
- Team collaboration
- Food safety
- Exceptional customer service
- Guest engagement
- Client relationship management
- Bathing assistance
- Health monitoring
- Employee training
- Process improvement
- Data entry accuracy
Certification
- Driver's License
- Certified Home Health Aide
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Red Robin
10.2025 - Current
Insurance Customer Service Representative
Fulcrum Digital
04.2025 - Current
Shift Supervisor
Casey's
11.2021 - 09.2025
Resident Aide
Corridor Crossing Place
04.2018 - 05.2019
Resident Aide
Mayvil
11.2017 - 03.2019
Some College (No Degree) -
Marshalltown Learning Academy