Alexandra Solomon
Charlotte,NC
Summary
Dynamic Leasing Professional of 6 years with a proven track record, excelling in customer service and tenant retention. Skilled in property management software and conflict resolution, I effectively drive leasing performance and foster community engagement through innovative event planning and strong interpersonal communication. Committed to achieving high occupancy rates and tenant satisfaction.
Overview
12
12
years of professional experience
Work History
Leasing Manager
STYL Residential
Charlotte, NC
12.2021 - Current
- Provided excellent customer service and displayed courteous and professional attitude toward all customers.
- Managed leasing processes for available and on-notice units, and maintained thorough documentation.
- Conducted thorough, enthusiastic property tours, highlighting key features to attract potential residents.
- Collaborated with maintenance teams to address tenant concerns and requests promptly.
- Utilized property management software/CRM to track leases and tenant interactions effectively.
- Resolved tenant inquiries and complaints, ensuring high levels of satisfaction and retention.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to the property manager and/or maintenance to deliver an immediate resolution.
- Conducted regular inspections of rental units to ensure they are kept up to code, and in good condition.
- Prepared legal documents such as eviction notices or court filings when needed.
- Represented the company in court proceedings when needed.
- Contacted and followed up with tenants on renewal notices to maintain monthly retention goals.
- Developed relationships with local businesses to enhance community engagement initiatives, and collaborate on monthly resident events.
- Social Media marketing
- Plan resident activities, and conduct consistent resident events.
- Screened all incoming residents by qualification standards.
- Maintained open communication with the Property Manager and the Maintenance Supervisor.
- Assisted prospective tenants through application and approval procedures efficiently.
- Assisted in preparing monthly reports summarizing leasing activity for management review.
- Ensured compliance with Fair Housing laws throughout the entire leasing process.
- Maintained current knowledge of local market conditions to ensure competitive rates were established and enforced.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters and residents.
- Maintained updated policy knowledge through continuing education and advanced training.
Front Desk Lead
Massage Envy
Winston Salem, NC
06.2019 - 06.2023
- Helped to increase customer conversion rates by providing excellent customer service at all times alongside their service providers.
- Exuded friendliness, product knowledge, professionalism, and enthusiasm for the company mission in a med-spa setting.
- Built a strong working knowledge of the company massage and facial procedures/protocols.
- Provided ongoing client education and recommended various materials to assist the client in their wellness goals.
- Answered phone calls and handled bookings for the spa.
- Maintained a neat and welcoming front desk environment.
- Welcome guests upon their arrival and assigned therapists/providers.
- Brought forth the ability to problem-solve while ensuring excellent customer service.
- Follow and maintain current standard COVID procedures and OSHA standards through overall cleanliness, sanitation, and educational training.
- Recommend and upsell home care and retail/backbar products.
Leasing Agent
JRK Residential
Charlotte, NC
12.2020 - 12.2021
- Generated and managed leads through phone calls, on-site appointments and effective follow-up communication.
- Collaborated with team members to plan and organize resident events.
- Provided exceptional customer service to residents, vendors, staff and guests.
- Promoted positive, proactive customer interactions to make the JRK Residential experience of highest quality.
- Conducted property tours for prospective residents to create value and drive leasing performance.
- Assisted prospective tenants with property tours and leasing inquiries.
- Coordinated lease signings and ensured compliance with company policies.
- Worked non-traditional hours, including evenings and weekends.
- Maintained high occupancy through effective leasing and marketing.
Assistant Manager/ Night Lead
Amazing Lash Studio
Charlotte, NC
09.2020 - 12.2020
- Provided excellent customer service and display courteous and professional attitude toward all customers.
- Greeted customers in a friendly and courteous manner, and provided thorough company and product information.
- Managed daily operations, and ensured smooth studio functionality.
- Coordinated scheduling to optimize client appointments and staff availability.
- Trained and mentored team members on lash application techniques, scheduling, upselling, and customer service.
- Oversaw inventory management, ensuring adequate supplies for services and retail products.
- Assisted in developing marketing strategies to promote services and attract new clients.
Community Leasing Associate
Regus, IWG
Charlotte, NC
09.2019 - 11.2020
- Assisted tenants with rental, move-in and renewal paperwork.
- Managed customer inquiries and provided leasing information to potential clients.
- Coordinated property tours and showcased available office spaces to prospective tenants.
- Accepted checks, money orders and certified checks for daily deposits.
- Maintained high occupancy through effective leasing and marketing.
- Utilized booking systems and handled correspondence between clients and their guests.
- Offered innovative ideas about new ways to file and organize documents.
- Managed office space and office equipment.
- Managed telephone and email communication systems while maintaining office supplies.
- Managed the office database, mail, payroll distribution, and the physical setting of the front office.
- Processed payment and assisted with all financial transactions.
- Accurately processed booking paperwork and payment transactions.
Aerie Sales Lead/Manager
American Eagle Outfitters
Winston Salem, NC
11.2015 - 02.2019
- Oversaw merchandising standards during new product launches.
- Quickly determined customers needs, and developed a solution to fit the scope of issue.
- Roll out new campaigns and Floor Sets throughout the seasons.
- Style others and boost confident through a specially curated shopping experience.
- Aimed to develop a keen awareness of customer wants and desires.
- Brought forth an exceptional understanding of market trends.
- Supervised and trained teams of part-time and full-time employees in sales, merchandising, and inventory control.
- Forged and nurtured strong customer relationships.
- Utilized effective marketing strategies.
- Effectively managed and lead a sales team consisting of 10+ people to drive company proficiency and success.
- Managed sales team performance to achieve store goals.
- Collaborated with marketing to create effective promotional campaigns.
Front Line Worker
Chick Fil A
Winston Salem, NC
08.2014 - 10.2015
- Remained punctual, adaptable, and flexible in an effort to best serve guests.
- Safely stored food items, and kept inventories.
- Handled food with cleanliness and care.
- Maintained a neat, organized, and safe working environment.
- Performed all duties in accordance with Food Handling Procedures.
- Brought forth a positive team-oriented spirit and a willingness to please customers.
- Provided exceptional customer service to enhance guest dining experiences.
- Maintained cleanliness and organization in dining and kitchen areas.
Education
Esthetics Certificate -
Rowan-Cabarrus Community College
Kannapolis, NC05.2024
High School Diploma & Associate in Arts -
Forsyth Technical Community College
Winston Salem, NC12.2017
Skills
- Time Management
- Problem Solving
- Leadership
- Teamwork
- Adaptability
- Marketing
- Microsoft Proficient
- CRM Experience
- Booking Software Experience
- Data Entry/Management
- Customer Service & Tenant Relations
- Critical Thinking
- Industry Trends & Sales Forecasting
- Interpersonal Communication
- Financial Processing
- Fair Housing Compliance
- Property Management Software
- Tenant Screening
- Customer Relationship Management
- Sales Strategy Implementation
- Market Analysis
- Event Planning
- Social Media
- Lease Oversight
- Goal-Oriented Mindset
- Effective Communication
- Conflict Resolution
Accomplishments
- Leasing Agent of the Quarter (Most Leases Within the Company) July 2022, May 2023, September 2024
Timeline
Leasing Manager
STYL Residential
12.2021 - Current
Leasing Agent
JRK Residential
12.2020 - 12.2021
Assistant Manager/ Night Lead
Amazing Lash Studio
09.2020 - 12.2020
Community Leasing Associate
Regus, IWG
09.2019 - 11.2020
Front Desk Lead
Massage Envy
06.2019 - 06.2023
Aerie Sales Lead/Manager
American Eagle Outfitters
11.2015 - 02.2019
Front Line Worker
Chick Fil A
08.2014 - 10.2015
Esthetics Certificate -
Rowan-Cabarrus Community College
High School Diploma & Associate in Arts -
Forsyth Technical Community College