Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Alexandra Sousa

Belleville,NJ

Summary

Committed Medical Service Coordinator with 13 years of experience interacting with patients to provide superior healthcare services. Seasoned expert at responding to patient inquiries and managing information in EMR system. Respectful during daily interactions to maximize customer satisfaction and smoothly solve problems.

Overview

32
32
years of professional experience

Work History

Medical Service Coordinator

Endeavor House North
Kearny, NJ
07/28/10 - Current
  • Facilitated communication between patient, medical provider and pharmacy.
  • Held interviews with patients to hear concerns, gather health history and understand objectives.
  • Created reports summarizing utilization of medical services by provider.
  • Worked closely with Providers to coordinate daily workload and other assignments.
  • Returned voicemail messages to provide responses to patients' health services questions.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Communicated with patients with compassion while keeping medical information private.
  • Coordinated weekly work schedules for department employees.
  • Scanned hard copy paperwork into clients' EMR records.
  • Maintained up-to-date records of all medical services rendered by providers.

Housekeeper

Clara Maass Medical Center
Kearny, NJ
05.2006 - 06.2010
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Inspected guest rooms after cleaning to ensure they were presentable.

Receptionist

Palmucci Insurance Agency
Newark, NJ
04.1992 - 06.2005
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.
  • Greeted and directed visitors to appropriate personnel and answered average of 30+ calls and emails daily.

Education

Bussiness

East Side High School
Newark, NJ
06-1994

Skills

  • Effective Communication
  • Interpersonal and Written Communication
  • Knowledgeable in Excel, EMR software, Microsoft, Word
  • Administrative Support
  • Office Management
  • Documentation and Reporting
  • Provider Relations
  • Patient Scheduling
  • Unit Leadership
  • Patient Admittance
  • Compliance With Regulatory Guidelines
  • Direct Patient Care

Languages

Spanish
Limited
Portuguese
Professional

Timeline

Housekeeper

Clara Maass Medical Center
05.2006 - 06.2010

Receptionist

Palmucci Insurance Agency
04.1992 - 06.2005

Medical Service Coordinator

Endeavor House North
07/28/10 - Current

Bussiness

East Side High School

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Alexandra Sousa