Latasha Allison
Asheville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Medical Service Coordinator
Optum Serve
Minnetonka, MN
05.2022 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism interacting with customers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Effectively de-escalate customers issues using empathy and conflict resolution skills.
Admin Assistant
Advanced Clinical
01.2022 - 05.2022
- Deliver Superior customer service to customers at the COVID testing sites.
- Enter customers data into the system during the check-in process.
- Effectively de-escalate customer issues using empathy and conflict resolution skills.
- Utilize effective time management and prioritization skills in order to handle a high volume of customers in a fast-paced environment.
Owner/Food Truck Operator
Ziggy's Wings and Things
Asheville, NC
01.2019 - 01.2022
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
Education
Bachelor of Arts - Sociology
Shaw University
Raleigh, NC05-2009
Skills
- Regulatory Compliance
- Interdepartmental Collaboration
- Collaborating With Team Members
- Collaborative Teamwork
- Effective Customer Communication
- Conflict Resolution Skills
Timeline
Medical Service Coordinator
Optum Serve
05.2022 - Current
Admin Assistant
Advanced Clinical
01.2022 - 05.2022
Owner/Food Truck Operator
Ziggy's Wings and Things
01.2019 - 01.2022
Bachelor of Arts - Sociology
Shaw University