Alexandra Uzakpayeva
Almaty,Almaty
Summary
Esthetician offering exemplary service and progressive medical spa techniques. Personable and punctual.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Sales Associate
Saks fifth avenue
Costa Mesa
08.2023 - 12.2024
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
Esthetician
Janel Health Beauty
Almaty
02.2018 - 04.2021
- Built positive client relationships and guided clients through treatments.
- Provided excellent customer service and skincare treatments to clients.
- Recommended home care regimen for desired results.
- Educated clients on skin care procedures and products.
- Designed customized facial and body treatments meeting individual client needs.
- Conducted private client consultations.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Sold salon-exclusive skin care products and encouraged service upgrades.
Flight Attendant
Comlux Aviation
Malta
03.2017 - 04.2021
- Delivered top-notch service to high-prole clients on private jet ights, ensuring their safety, comfort, and satisfaction throughout the journey.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Followed safety, passenger and supply pre-flight checklists.
- Managed and organised luxury supplies, including high-end products and amenities, to meet the unique preferences and needs of clients.
- Collaborated closely with clients to understand their preferences, creating a customized and memorable travel experience.
- Maintained a professional and polished appearance, representing the company's commitment to luxury and excellence.
- Handled inight emergencies with calmness and eciency, ensuring the safety and well-being of passengers at all times.
- Provided outstanding customer service to high-end clientele, catering to their unique preferences and needs.
- Demonstrated exceptional product knowledge and assisted customers in selecting luxury items, exceeding sales targets.
- Maintained the visual presentation of the store, ensuring a luxurious and inviting atmosphere.
- Resolved customer complaints and inquiries in a timely and professional manner, fostering positive relationships.
Education
Bachelor of Science - Accounting And Business Management
TURAN Kazakhstan State University
Almaty, Kazakhstan 06.2018
Skills
Excellent interpersonal and communication skills, adept at building rapport with clients and colleagues - Strong attention to detail and ability to maintain a high level of organization - Procient in managing luxury supplies and catering to individual preferences - Ability to remain calm and composed in high-pressure situations
- Outstanding Client Care
- Relationship Building and Management
Languages
Russian
First Language
English
Proficient
C2
Timeline
Sales Associate
Saks fifth avenue
08.2023 - 12.2024
Esthetician
Janel Health Beauty
02.2018 - 04.2021
Flight Attendant
Comlux Aviation
03.2017 - 04.2021
Bachelor of Science - Accounting And Business Management
TURAN Kazakhstan State University